Very quick and efficient, explained what was needed and completed.
10/1/2021
Michael K. VERIFIED CUSTOMER
The phone service is horrible. Nobody answers the telephone in either service or the main line.
10/1/2021
Kathy A. VERIFIED CUSTOMER
Very helpful and friendly. Very professional.
10/1/2021
Jeffrey C. VERIFIED CUSTOMER
Great Service!
10/1/2021
Jack L. VERIFIED CUSTOMER
Very good follow up
Good job
9/30/2021
Matt C. VERIFIED CUSTOMER
One note is when I came to pick up my vehicle it was parked in the guest parking out front and the doors were unlocked. Nothing appeared to be missing, but it being unlocked was a little worrisome.
9/30/2021
Jeff P. VERIFIED CUSTOMER
Michael was great!!
9/29/2021
Gerald R. VERIFIED CUSTOMER
Great service and helped me get back on the road quicker then expected!!
9/29/2021
Ethan S. VERIFIED CUSTOMER
The service is always great! I drive from Chino Hills to have my vehicle serviced by Ford of Upland because I have been burned too many times by the dealership down here. Great service in a timely manner!
9/29/2021
Darlene H. VERIFIED CUSTOMER
The service representative, Mike, left work early but no other service representative replaced him. Consequently, no one contacted me about my car. So at the end of the day I called to ask about my car. Another representative said it was ready but they were not able to tell me about my car. Furthermore, a repair was not completed because a part was not available but no follow-up contact has been received about the repair of a broken fog lamp. This service experience has been very poor in customer service quality.
9/25/2021
LINDA M. VERIFIED CUSTOMER
The customer service was over the top.
9/25/2021
RONALD B. VERIFIED CUSTOMER
The service was great and quick. I’m also interested in 2022 F 250 Super Duty loaded. Thanks
9/25/2021
MARY V. VERIFIED CUSTOMER
Staff very pleasant and helpful. Car work done in a timely manner and loved the notification via text & vm.
9/24/2021
Scott Z. VERIFIED CUSTOMER
Great job service completed in a day.
9/24/2021
Debra R. VERIFIED CUSTOMER
I appreciate the great customer service I received by Gus.
9/24/2021
Joan N. VERIFIED CUSTOMER
I was very impressed with the service. The person who helped me was very professional and kind.
9/23/2021
Brain E. VERIFIED CUSTOMER
I was completely unsatisfied with the service department at Upland Ford. I made an appointment for late Friday morning hoping to allow enough time between Friday afternoon and Saturday to complete the service on my vehicle. This is not how things worked out. I was informed Saturday afternoon the vehicle wouldn’t be ready until sometime on Monday. I didn’t get the vehicle back until Tuesday afternoon. I didn’t receive updates on the vehicle’s progress unless I called in or stopped by. The untimely service caused me to lose hours from work and will ultimately result in a light paycheck next week.
This is a work van under a fleet account and I know that approval for work can take a while but these were very simple service items on a Ford Transit Van. The communication was minimal and frustrating. I am just happy to have the vehicle back and I can get back to work.
9/23/2021
MATTHEW R. VERIFIED CUSTOMER
As always Steve is extremely professional and on point with everything that needs to be done to my vehicle. I have always received exceptional service from the moment I arrive to when I pick up my vehicle. I would highly recommend Upland Ford to anyone that wants to have their vehicle serviced by dealer!
9/23/2021
Jacqueline G. VERIFIED CUSTOMER
So glad I made the switch to this dealership! Impeccable service and communication. Will definitely be telling everyone to start coming here!
9/23/2021
Jon D. VERIFIED CUSTOMER
Nothing wrong with the Service. It was those worthless cashier girls ,slow, acting like they didn’t want to be there , personality of an Fn rock. If they worked for me I’d **** can them all.