Michael is awesome at customer service. Pays attention to details and goes the extra mile to be sure it gets done.
9/1/2019
Hector H. VERIFIED CUSTOMER
Good service
9/1/2019
Arthur Keith. VERIFIED CUSTOMER
Dennis has been "my guy" for at least 10 years and three vehicles. He should be considered for a raise...
9/1/2019
Jason J. VERIFIED CUSTOMER
This was the second time Chad was my service manager. Good Experience.
8/31/2019
Erica D. VERIFIED CUSTOMER
My service advisor Chad is always very helpful.
8/31/2019
Rene D. VERIFIED CUSTOMER
We came in at our scheduled time and waited for an hour and a half asked about the status and they told us they had forgotten to service the car and we would have to come back tomorrow.
8/31/2019
Grace R. VERIFIED CUSTOMER
Getting my oil changed did take 2 hours. I am hoping that is not how long service appointments will be in the future. But aside from that I am satisfied.
8/31/2019
Ferdinand Q. VERIFIED CUSTOMER
Very disappointed with the service. I should have brought my car for oil
Change with free vacuum in Wallmart.
8/31/2019
Julian S. VERIFIED CUSTOMER
Michael is awesome! First class always!!
8/31/2019
Ernest S. VERIFIED CUSTOMER
Mike Mills did a great job. Couldnt be better
8/31/2019
Brian S. VERIFIED CUSTOMER
Dennis is our usual technician and we are alway kept in the loop. This time we, Dennis wasn’t there when we dropped our vehicle off and Michael received our call. We received standard text messages but no follow up. I called the next day only to find that our car had not been “cued”. I asked for a call by the next day as we needed our vehicle. No call. No text. I had to call again and was told our vehicle would be ready by the next morning. Again, no call, no txt. I called and was told the car was ready to pick up. Service was done well but the customer service wasn’t what I have come to expect over the past 12 years. We expected to be without a car for a day, maybe two but we were without for four days.
8/31/2019
Cheryle H. VERIFIED CUSTOMER
Actually I am curious about the brake pads. I've only had the car for 8 months yet the rear brake pads are at level 1. It's also a service that isn't covered by the standard warranty it comes with nor the extra warranty I paid a lot for, so I find it a little funny that it wasn't at a level 5 when I purchased the vehicle. It seems like it wasn't done previously so that the buyer would need repair and pay full price out of pocket. There is no way the brake pads should be so low already after 8 months.
Everyone was nice there though.
8/30/2019
Steven L. VERIFIED CUSTOMER
Took the time to talk about maintenance issues with my vehicle, we looked a couple of things over and all was good. Both Dennis and Mike have been great service advisers for the 36K miles on F150!
8/30/2019
James S. VERIFIED CUSTOMER
Ryan was helpful and knowledgeable regarding my questions.
8/30/2019
Cole K. VERIFIED CUSTOMER
Ryan is ALWAYS AMAZING every time I’m there !!!
8/30/2019
Ann G. VERIFIED CUSTOMER
Joe is the BEST!!!
8/30/2019
Raymond B. VERIFIED CUSTOMER
Joseph has always taking great care of me, always pleased with the service.
8/30/2019
Jay F. VERIFIED CUSTOMER
My initial reaction to service at Ken Grody was negative since they told me they could not even look at my vehicle (which was not driveable) for over a week. I was then told to bring my truck by to get a technician to look at it. From then on I was pleased with the service. The repair could be completed the next day after a replacement part for the ELD system was delivered. Ryan kept me in the loop during the wait and I was given fair warning when it would be available. The price quoted matched the final invoice. Thanks
8/29/2019
Deeann S. VERIFIED CUSTOMER
I came into the dealership at 730am and my car was finished at 3pm. I was upset