I had a 445 p.m appointments. I arrived at 420 and didn't leave until 620. It was way out of line and way too long for an oil change.
11/14/2022
Lacey J. VERIFIED CUSTOMER
Geraldo was very kind, straightforward and informative with my vehicle and its needs for routine maintenance. He was not pushy with trying to get an additional sale for work on my vehicle and I really appreciated that.
11/14/2022
Farokh A. VERIFIED CUSTOMER
Gérardo is awesome
11/14/2022
Linda S. VERIFIED CUSTOMER
Always happy with the service department. Jerry Nepermenn was a pleasure to deal with.
Thank you.
11/14/2022
Alejandro L. VERIFIED CUSTOMER
He did a great job
11/14/2022
Cynthia K. VERIFIED CUSTOMER
Luis was extremely helpful. He showed me important things about my key fob that I did not know, ie remote start & hidden door key. I really appreciate that.
11/13/2022
Diara B. VERIFIED CUSTOMER
Everything was excellent
11/13/2022
Migdalia B. VERIFIED CUSTOMER
Luis was my service advisor and he was very professional and shared me all the information I needed to know about ny SUV on what type of service needed for my car.
11/12/2022
Nathan A. VERIFIED CUSTOMER
Very well run professional team. Over priced repair quote . Lucky for big companies to be aware that most people have 0 concept of electrical wiring and for those folks I guess the companies can overcharge however, how heavenly does the CEO sleep at night aware that low income people trying to keep Honda’s old cars alive are charged 1100 bucks to make the headlights work again ? You can purchase a total light kit with fuses , relays and wiring for 30 bucks ????? Side note - the 10 amp fuses on the quote were new and probed with a VOM before the car was dropped and should have been excluded from the repair quote . Customer service 1,000,000 percent … Doing what fair just and right by God’s law … not so much
11/12/2022
Flor F. VERIFIED CUSTOMER
Jerry had been very helpful to me all throughout the time as soon as I arrived up to explaining details of the work needed and making sure I’m fully informed.
Great customer service!
11/12/2022
Barbara D. VERIFIED CUSTOMER
I’ve been dealing with McGrath honda for 35 years. If I didn’t think I was treated beyond well, I would not b a customer of theirs for as many years as i have. They r like family!
11/12/2022
Mila Villa. VERIFIED CUSTOMER
They recommended things I believe I already had done I believe but couldn’t confirm it. They couldn’t tell what work I had done months ago in Phoenix. I changed my cabin air filter and engine air filter myself in late July and they say my engine air filter is fine, but my cabin air filter looked dusty. Seemed as if they were trying to upsell me on stuff. The oil change price was still $15 higher than my Phoenix area Honda despite a $10 coupon. Your prices are just too high. Won’t be back sorry
11/12/2022
Carmen B. VERIFIED CUSTOMER
He did a good job explaining me what do I need to take care of my crv
11/11/2022
Dimson L. VERIFIED CUSTOMER
Excellent service done by Austin Becker my service consultant....
11/11/2022
Lyneta P. VERIFIED CUSTOMER
I really appreciated that Monika checked all of the settings in our car before we left so that we didn’t have to return because we didn’t know how to reset them. We have had to do that before and I wasn’t happy. I will ask for her in the future. My husband also really likes the new coffee machine—a vast improvement! We also like the discount after 2 pm.
11/11/2022
Jerzy S. VERIFIED CUSTOMER
I am very happy Monika is very professional !!!!
11/11/2022
Joseph S. VERIFIED CUSTOMER
Great as always
11/11/2022
Brittany K. VERIFIED CUSTOMER
Several things went wrong during my purchase. And did not seem very organized if im being completely honest. A piece to my car that I received is broken after delivery. I didn't say anything cause I was tired of this entire proccess.
I understand customer service can be awful to please people especially in the car bussiness.
Especially since we are spending so much money for these over priced cars.. But I would highly recommend management give some training to there salprocess.
Thanks very much
Brittany K