McGrath Honda of St. Charles Auto Repair Service

The service department took care of my tire problem in a fast and efficient manner.

Alex kept me waiting for 3 hours for a duplicate key for my Honda Fit. Only to find out, the technican messed up the job. Then he promised me $20 off when I came back today only to come up with some lame explanation about how my key should be $300, but he was going to give me $100 off. A lot of bull, just to get a very expensive key made.

Was very professional

Very helpfull.

Great guy, friendly service. Extremely helpful.

Alex was great!

Everything was great but the last time I needed a headlight bulb replaced, the charged me for the bulb only. Today it was $49. But they fit me in without an appt. so that was good I guess.

My issue was resolved I am very satisfied

Alex was great to work with. I will be back for any service to my Honda.

My car was not ready in a timely matter. They told me it would take about an hour and fifiteen minutes and it took 2 hours to be ready and that’s because I told them I had to pick up my daughter at summer school and I was still 10 minutes late picking her up, my appointment was at 9:30, and I didn’t get checked in until 9:50, waiting in a long line of cars to get checked in. I made the appointment at 9:30 so that by the time I had to pick up my daughter at 11:45 I thought was plenty of time to get my oil changed. I was very upset.

Professional - Courteous - Kept me updated as I waited ...

Very informative and good suggestions.

When I called to set up my appointment I was told that it would take an hour to an hour and a half for an oil change and my tires rotated. That time was fine. I had a doctors appointment at 2:45 so I set my appointment up for 12:00 noon giving myself extra time of about one hour 15 mins. When I dropped my car off the reception was great! Very friendly and personable. At 2:15 my car still wasn't done. I was talking to Gina and I had her go in to find out what time it was going to be ready. She said it would be ready by 2:30. At 2:30 my car was pulled out of the shop and in the parking lot. I went into the cashiers office to get the paperwork but it wasn't ready. I finally went out to the shop at 2:40 and told the guys I had to leave because I had a doctors appointment in 5 minutes. They said that since this was the first oil change there was no charge. The paperwork still wasn't done so they said they would mail it to me and that I could take the car. When I have had other shops give me an oil change they have always at the very least, vaccummed out the interior and washed the windshield. Since washing the car is free for I guess the first year I would have thought I would have had it done at the service time but that didn't happen either. I didn't get the paperwork so I don't know if the tires got rotated or not. I will find that out when I get the paperwork mailed to me. For the first service call done on my car I was very disappointed. I guess I expected much more than what I got.

Mike is great. I have dealt with him a couple of times before and he’s always pleasant and helpful.

Waiting almost 2 hours for a simple oil change is unacceptable. I made an appointment for 10 and there were so many other cars in at that time making a total jam up. If they would have told me it was going to be busy at that time I would have made it for another time or day. Going in...if they knew I would be waiting that long... I should have been told so... as they do at other oil change service places. Ridiculous service!

He did great keeping me informed, and I loved the service!

Was extremely honest with my service needs and did not even perform my requested tire rotation because inspection proved that it was unnecessary.

Good customer service

They did not took off light spear on the head board.

Efficient, friendly service.