McGrath Honda of St. Charles Auto Repair Service

I was completely satisfied working with Alex he’s a great service writer, I wasn’t too happy with Honda I think Honda should’ve picked up the bill ,service bulletin to do a computer upgrade I think that was Hondas responsibility due to that it left the factory not right . Bought a extended warranty and still wouldn’t cover that i’m really going to think hard before I buy another Honda actually this is my third Honda .

George was excellent and I will return solely based on his service. Great job, George!

I was disappointed my preset appointment for an oil change & check took 2 hours. Waiting room was packed, and is not the most comfortable or pleasant place to wait for this duration. In need of an update.. Secondly, I found oil smudges on my passenger seat and drivers door(light leather interior). I didn’t notice until I was half way home and did not want to drive back after all the time spent waiting! Very careless and sloppy. Not the greatest experience for my first time in your service department..

We were given incorrect information and our calls were not returned. Very disappointing service and would not recommend your service department.

Feel like George is always up selling. Talks more than he listens. I won’t by a car from him. I would prefer to work with CJ in the future.

I always take my cars to your dealership.

Awesome customer service

Completed in less time than estimated.

Went in for an oil change and to get a few recalls fix on my 2016 honda civic. According to my dash oil life display my oil is still at 30%. The rear brake light display is still hanging from the roof and my tire pressure monitor icon is still lit up on dashboard. I left my car there all weekend, which is hard for me to do due to working full time and being in school and it seems like nothing was fixed

Great job, very happy with service.

I came in for oil change they charge me $120.00 and did not change my oil Call me ****-****-xxxx

Mike was a pleasure to work with. Extremely professional and explained everything clearly regarding the service my car needed.

No one did anything with our car for two days. When I called for a status update I was told my rep Alex was off but someone would look at the car right away. This was 40 hours after I initially dropped it off. The second rep got back to me quickly but when we went to pick up the car no one could find our keys. Took 20 minutes for someone to find them. I have owned Honda’s for 20 years and the service department has gone downhill. I miss the days of Tom. Will probably try a different Honda dealer for service next time.

I will always bring my Honda to be serbiced @ McGrath Honda because tithe Service Advisers are always courteous and they always do a good job on the car!

Daniel was awesome, very helpful and helped to finish the work as fast as possible since I was waiting there and live an hour away.

CJ was great. Very helpful

Excellent job and service provided as always. Carol K

Great service from CJ and Eric

Good job. Excellent.

Car was in shop from Tuesday, no call back or information regarding any estimate or status of the vehicle. I called four times but can’t get hold of service advisor. I called in the morning and talked to TJ, I explained problems that engine light is blinking and traction light is on. he said he call me back as soon as vehicle gets dropped there (it was towed). No luck, no call back I called back in the afternoon, to know status, no luck. Can’t leave voicemail as service sections mail box is full. I called in the afternoon to know status, got in touch with advisor. He looked at vehicle and said CJ is the advisor but he wasn’t available and can’t leave voice mail, so he said he will put note on CJ’s desk to call me back, phone number was provided but no luck. No call back, no status on vehicle Called in the evening, front desk lady said, service section is closed so tried to leave voice mail but no luck, voice mail box is full. Called back after few minutes and explained front desk lady that mail box is full then I asked where is my vehicle can I get status but she can’t answer so I asked to talk to sales manager. After few minutes of wait on phone, got hold of Nate (I believe) he said he has no info but he can try to reach service Mananger and call me back. Manager called me back around 8p saying he can’t get hold of service manager, so he will put note on his desk to call me back in the morning. I waited on Wednesday until 4:30, no call back. So I called to get status, no luck, can’t get hold of advisor and can’t leave voicemail Around 5:30 advisor called back saying technician is just touched my vehicle and will call me after initial diagnostics. CJ said, they have so much of backlog and so couldn’t touch vehicle yesterday and till today evening. I asked then what’s the point of appointment and explaining them the issue. CJ called back around 6:30 with diagnostics results, he said it’s P0301 code with 1-4 spark plugs and Honda will cover as warranty. He also suggested timing belt and valve adjustment and plug 5&6 replacement. I was keep asking was is this happened. I yet to receive answer. At night I also emails CJ to call me back and explained me charges. He said because of 7 years mark, he suggest, I asked is technician seeing wear on timing belt? Finally on Thursday late evening, vehicle got ready with extra $800 cost. So, as a customer, I faced inconveniency for two days just because Honda service was back logged and that without informing me and when I tired call, no succes in getting update. In the other hand, I was out of vehicle. If Honda let me know that they do busy and can’t do my vehicle, I could have gone somewhere else. I also, asked the explanation of this misfire, why did this happen, vehicle has only $65,000 miles. Please advise and call back. ****-****-xxxx