Person who took the appointment said I could leave car overnight with keys in drop box. When I arrived (2 of us drove separate cars over) on July 4th, parking lot was blocked. While we figured a way to get the service in (at my inconvenience, of course), there wasn't even as much as an apology for the oversight by the person taking the appointment. Also asked about oil burn. After appointment over, was asked how much time to next oil change (even though it is on the record, the car has an indicator, and there is a sticker on the windshield) then informed that needed to start with fresh oil change. Why wasn't that information reviewed with a conversation at the beginning of the appointment vs. at the end. Perhaps it would have been more convenient for me to do an early oil change with 40% remaining vs. coming back again. Not very good service!
7/9/2018
Jasmine A. VERIFIED CUSTOMER
I was bounced between different people to get my tires replaced. I had recently had my tires replaced before having to get them replaced once more. To top it off I feel like the Lexus McGrath gives better service the the experience I had here. Once I paid for my service I realized no one even bothered to wash my car. I had to have been the only customer who didn’t get their car washed because everyone who got serviced at the Honda McGrath had their car washed. Maybe I’m not as valued as the other customers that were e there.
7/8/2018
John C. VERIFIED CUSTOMER
I understand the desire to diagnose a problem the first time, but we had a 7:15 am appointment, and had not received any notification until after 4 pm. If they had started to work on the vehicle at 7:15, then we would have appreciated an update sooner than 9 hrs, if only to understand the status. Your customers have plans as well, which is why we scheduled the appointment so early in the morning. Thanks for the service, but please keep us in the loop if you will have the vehicle the entire day.
7/8/2018
Tammy D. VERIFIED CUSTOMER
Daniel went above and beyond and we are really happy with the service we received at St. Charles Honda. The only issue is that even with an appointment, I was there an hour longer than I was told.
7/8/2018
Val D. VERIFIED CUSTOMER
Great service
7/8/2018
Eric J. VERIFIED CUSTOMER
Dan was awesome as always! He customer service is top notch! When I get our vehicles serviced I always prefer to have Dan as my advisor.
7/8/2018
Bradley M. VERIFIED CUSTOMER
I will not be bringing my car back to your dealership for service. I made an oil change and tire rotation appointment online. When I got to the dealership, I was told 60-80 minutes for that service to be completed. That should have been a red flag as that service should be closer to 45-60 minutes, but I waited. I check in with the service advisor at the 80 minute mark (mostly because it took 15 minutes to find him) another 30 minutes. So I waited. After 115 minutes, my car was done. I was not charged for the service, but I would have paid $10 more to have the service performed in a timely manner. Extremely frustrating afternoon spent at your dealership.
7/7/2018
Elizabeth D. VERIFIED CUSTOMER
Helpful----cordial--- patient---willing to explain ---
Great service!!!!!!
7/7/2018
Haley Z. VERIFIED CUSTOMER
George was fantastic! He did a great job answering my questions and making sure I understood everything!I will absolutely request him in the future.
7/7/2018
Andrew M. VERIFIED CUSTOMER
Great job as always. Dan is personable, knowledgeable and helpful. I have yet, however, to receive any kind of survey in the U.S. Mail. Not that I would like one but I keep reading one may be on the way. Your service writers are one of your most valuable assets as they are people your customers most often come in contact with.
7/6/2018
Blaine S. VERIFIED CUSTOMER
Great customer service! Thanks for taking care of both me and my Honda! I will recommend the St Charles location to all my family and friends!
7/6/2018
Richard S. VERIFIED CUSTOMER
Great service. The guys were awesome
7/6/2018
George G. VERIFIED CUSTOMER
Mike helped me understand my car.
7/6/2018
Eric H. VERIFIED CUSTOMER
Excellent
7/6/2018
Norman S. VERIFIED CUSTOMER
excellent service
7/6/2018
Thomas S. VERIFIED CUSTOMER
Michael was professional in all aspects of courtesy and care. I liked that he double checked with me about all services, including the car wash.
7/6/2018
Catherine C. VERIFIED CUSTOMER
No complaints. Fast, prompt, efficient service.
7/6/2018
Jim S. VERIFIED CUSTOMER
Came in for an oil change today and it took nearly 2 hours. That’s crazy. I’m new to the area and this was my first and last time at McGrath. I get that it was a busy day. But 2 hours is way too long. My previous Honda dealership never too longer than 40 minutes .
7/6/2018
Will F. VERIFIED CUSTOMER
Yes. Was done sooner than expected.
7/6/2018
Laura H. VERIFIED CUSTOMER
I enjoy working with Mike Castro and trust him completely. Thanks Mike!