I have a probable manufacturing defect with the tail gate which is slightly off in a new ofyssey 2018, however as per the service department there is no way to adjust it. This was not a satisfactory answer for 2 reasons, first being a brand new odyssey I was not expecting this and also I am not sure if an attempt was made either for it.
7/13/2018
Todd B. VERIFIED CUSTOMER
Made an appointment for an oil change and a diff flush. How this is expected to take and hour and a half I am not sure. Why it took 2 1/2 hours makes ot difficult to justify returning to the dealership for future service.
7/13/2018
Samantha J. VERIFIED CUSTOMER
I liked everything
7/12/2018
Alice D. VERIFIED CUSTOMER
Good job. Thank you.
7/12/2018
Linda E. VERIFIED CUSTOMER
I was very pleased with John. My tire pressure kept going down even though I added air. My 96 year old Mom and I were in route to Bloomington. I pulled into the service dept without an appt and i was very stressed.I was immediately helped and me they would get me back on the road quickly. Within an hour mom and I were back on the road to continue our trip worry free. Please acknowledge that John went out of his way to help us. Thanks do much John.
7/12/2018
Jim P. VERIFIED CUSTOMER
Wow...once again very impressed with the service team at McGrath Honda on St Charles. They sped up the process on the work on my car cause I was called to be somewhere else last minute. They have customer service nailed. Give that manager a raise!
7/12/2018
Chet K. VERIFIED CUSTOMER
Excellent service
7/12/2018
Michael H. VERIFIED CUSTOMER
Great job
7/12/2018
Chad V. VERIFIED CUSTOMER
Would have been nice for scheduling to tell me I had to leave the truck for a scratch repair. I was led to believe I could wait for it. Could have brought it the night before instead of pushing back my work to bring it in the morning.
7/12/2018
Gerry J. VERIFIED CUSTOMER
Thanks, CJ
7/12/2018
Christine M. VERIFIED CUSTOMER
CJ is always courteous, efficient and I always get excellent service from him. He is prompt with returning phone calls. He is a great employee.
7/11/2018
John O. VERIFIED CUSTOMER
When we drop their car off at 9:30 for a 10 AM appointment we were told it shouldn’t be more than a couple of hours. When we called back at 1 PM they said they would talk to the technician to see how it was going. When I called back at 3 PM we found out that they hadn’t even started on it yet. Do not have a problem I understand when things get busy, but when somebody flat out lies I have a hard time going back to that business. The car was fixed properly there were no issues with the repair, but I would rather go somewhere where I am not lied to.
If you’re busy or things fall behind I absolutely understand that and would have no issues, just be honest and tell me that you haven’t started on the car yet and I would’ve been more than understanding.
7/11/2018
Grace P. VERIFIED CUSTOMER
George was very courteous, clear and upbeat!
7/10/2018
Kirankumar D. VERIFIED CUSTOMER
Very excellent service we really really appreciate
7/10/2018
Gregory M. VERIFIED CUSTOMER
Estimates for parts and service were precise and the work was completed on time.
7/10/2018
Colin G. VERIFIED CUSTOMER
V. friendly service. Quite cramped in the waiting room.
7/10/2018
Laura D. VERIFIED CUSTOMER
Michael was great as usual. Mechanic that performed work was horrible. Left a cover on passenger floor...gouged my dash and did not properly install air bag cover plate...corner is lifted....I give that mechanic a grade of F! Thank you for the unacceptable work that you dragged a person with disability to your dealership...
Never again will I set foot in your facility. Pictures and review will be posted on social media. Still waiting for a call about repairs to my dash. Poor workmanship is a direct reflection of your service director Zac's standards...VERY DISAPPOINTED!!
MICHAEL N DOUKAS
****-****-xxxx
NOT that I expect a courtesy call
7/10/2018
Robert B. VERIFIED CUSTOMER
GEORGE was so helpful in filling out all the paperwork to make a claim on our extended warranty for the work we needed done. Thank you so much ! We felt that we had a true advocate!
7/10/2018
Joan C. VERIFIED CUSTOMER
I have worked with Mike before, always updates me and gives me options. I truly like dealing with him when it comes to my car. THUMBS UP!
7/10/2018
Daniel R. VERIFIED CUSTOMER
Would had rather not get the complimentary wash seems like the cloth they dry it with is most likely dirty and seems to have scratched my truck you can see swirls I been very cautious and very selective whith what i dry my truck with looked better before it had gone in for maintenance will not be coming back they should of asked before washing it had a bad experience the first time with the wash now this time as well my 5 yr old could of done a better job.