I got 2 keys from your company when I purchased my Sportwagen a little over a year ago. Both batteries started signaling a failed battery shortly after my 10,000 mile service, which was within 6 months of the time I bought the car. I regard this failure as a flaw in the equipment, since I certainly didn't wear the batteries out from overuse and would not have expected them to fail so quickly if they had been manufactured correctly. I explained the circumstances to the service representative today, but he stated that the battery had worn out because of "wear and tear" and charged me for a replacement. He was perfectly polite, and the cost was trivial. But I thought that as a courtesy to me, as a longtime customer of your company, it would have been appropriate to provide replacement batteries free of charge. I did not feel like I was treated kindly.
4/25/2018
Kathleen M. VERIFIED CUSTOMER
Carlos was wonderful. Super polite and helpful. Loved him.
4/25/2018
Robert G. VERIFIED CUSTOMER
Jp is a fantastic man, he deserves a raise!
4/25/2018
Charles H. VERIFIED CUSTOMER
The service on my Subaru was done professionally, and I am very
glad to be a Bob Baker customer.
4/24/2018
Liz G. VERIFIED CUSTOMER
Perez gave good service. Made it easy for a senior women taking in the car for work.
4/24/2018
Michael M. VERIFIED CUSTOMER
Once again, Julian did a wonderful job. Very thorough and professional. Thank you.
Dr. Mike Myers
4/24/2018
David P. VERIFIED CUSTOMER
Poor communication between the service dept and the waiting customer. I waited for 3 hours and finally went out to see what was going on there sat my car No one working on it ..it was done..plus I am the driver of that car, I made the appointment and take card of that car not David ...my name is Arline
4/24/2018
Dominic M. VERIFIED CUSTOMER
Bobby is great.
4/24/2018
Callie A. VERIFIED CUSTOMER
Carlos was courteous and answered all my questions.
4/24/2018
Teion T. VERIFIED CUSTOMER
Bobby was very attentive, concise, friendly and welcoming! A model service manager for the organization!
4/24/2018
Steve A. VERIFIED CUSTOMER
The only problem I had was the car taking too long to pick up. What should have taken 10 minutes tops to get the car took 20 minutes. That’s the only thing I was unhappy about.
4/24/2018
Benjamin A. VERIFIED CUSTOMER
Great!
4/24/2018
David H. VERIFIED CUSTOMER
Great work
4/22/2018
Daniel W. VERIFIED CUSTOMER
As usual Bobby is always very professional.
He knows VW product. Listens to the customer. Steers you in the right direction. Tries to save your money where he can.
Very hard to find a service writer who provides the communication that he does.
4/22/2018
Bill E. VERIFIED CUSTOMER
Norm was the best Porter I ever saw.
4/22/2018
Chris D. VERIFIED CUSTOMER
Took my car in for a simple recall. Find my item missing when I picked up my car. Didn't seem to care about resolving this issue
4/22/2018
Rosa F. VERIFIED CUSTOMER
Great experience when i came in , right away i was attented and very respectful .. thank you
4/22/2018
Yolanda B. VERIFIED CUSTOMER
Bobby was awesome! So very personable , patient and helpful. I will continue to bring my VW to Bob Baker Carlsbad and will work with Bobby. Also Joel the shuttle driver was very friendly. Everyone there was great actually! Thank you!
4/22/2018
Chris J. VERIFIED CUSTOMER
Professional, pleasant and timely. Service provided by your support time is great.
Thank you.
4/21/2018
Sean R. VERIFIED CUSTOMER
As always Bobby takes care of me and my car. Gets everything done in a timely manner and is always in contact with any issues.