when I picked up the car and got inside I noticed that it looked like it had been washed. Clear signs of the wash on all the windows. It was annotated not to be washed before going into service as I had asked because I had hand washed myself before arriving. When I got home to remove the spots on the windows I noticed a scratch on the hatch door above the VW emblem approx. 1-1/2 inches long did not make me happy at all. I contacted Ron and have an appt tomorrow (Sat 21st) in hopes that they will be able to buff out the scratch, very skeptical that they will be able to do it though. I take pride in my vehicle and this scratch is very unsettling to me. I really hope they are able to buff it out to my like at least. The OCD in me doesn't help how meticulous I am with things. This scratch was not there when I was dealing with the service member (not Ron) as I was wiping all the window down to include the back hatch before leaving. There was not a scratch on the hatch door at all, there is one now.
4/21/2018
Joseph P. VERIFIED CUSTOMER
Julian offered assistance and made our trip into the service dept easy and right. It exceeded our expectations! Thanks!
4/21/2018
Hayedeh T. VERIFIED CUSTOMER
He is a great that what he does, and it is pleasure working with him
4/21/2018
David R. VERIFIED CUSTOMER
The vehicle after wash was still dirty on the back bumper. Otherwise everything was great!
4/21/2018
Andreas E. VERIFIED CUSTOMER
All good!
4/20/2018
Jim M. VERIFIED CUSTOMER
Help full thanks
4/20/2018
David L. VERIFIED CUSTOMER
Everyone was extremely professional and helpful. Very satisfactory service. Thank you.
4/20/2018
Conner M. VERIFIED CUSTOMER
Very helpful and great communication.
4/20/2018
George B. VERIFIED CUSTOMER
Thank you. I appreciated the update
4/20/2018
Bruce K. VERIFIED CUSTOMER
Joseph was very courteous and updated me several times about the progress with the replacement of the left rear strut
4/20/2018
Denise I. VERIFIED CUSTOMER
Had to go there 3 times to get the problem fixed. Each time I went something new suddenly is going on with the car and the response is “your car may need more services” yet it was fine before I brought it in. Kinda sad that the steering wheel can’t even be put on straight.
4/20/2018
David B. VERIFIED CUSTOMER
Had an excellent experience at bob baker. Very helpful and had an interesting day.
4/20/2018
Tim B. VERIFIED CUSTOMER
Brent was helpful about answering questions about
Our cars
4/19/2018
Aston U. VERIFIED CUSTOMER
Brent was very polite and helpful. I appreciated all the information he provided on my vehicle and respected his professional manner. The only thing I wish he would’ve done differently was give me a call when my car was finished before he left for the day. Other than that, my experience with him was good.
4/19/2018
Michael G. VERIFIED CUSTOMER
Zach was great! Communicated perfectly! Was very happy with him!
4/18/2018
Leona M. VERIFIED CUSTOMER
Fastest, most pleasant experience in a auto shop. Thank you for making it so easy for me. Bobby was the Best.
4/18/2018
Jennifer S. VERIFIED CUSTOMER
Bobby is amazing! He always goes above and beyond. The people who left my car completely finished in the back, while they went to lunch, without bringing it to the front like they told Bobby they would so I could go home...not so great. They also forgot to reset the sensors after I got new tires. I didn’t even make it home before the car told me I had lost tire pressure and I had to return. Bobby was the reason I left the shop with a smile on my face. He has amazing customer service, and is just an all around good guy.
4/18/2018
Felipe G. VERIFIED CUSTOMER
Zachary was absolutely awesome taking care of the car. Too bad i cant say the same for service Manager who was rude and unprofessional
4/18/2018
Lisa S. VERIFIED CUSTOMER
Very professional and pleasant demeanor.
4/18/2018
Leonard D. VERIFIED CUSTOMER
I went in with a pristine car and I came back with a chip on the paint on the hood of the car on a brand spanking new car I think this type of service should not be rewarded. And the solution is put a dab of paint on it. Seriously guys I think you're missing the mark