Julian Perez our did himself once again with his exceptional customer service and care not only for the customers but the vehicles, as well.
7/14/2021
Michael M. VERIFIED CUSTOMER
JP is awesome. Great customer service.
7/14/2021
Lori V. VERIFIED CUSTOMER
I have always appreciated Bob Baker car dealerships. I own a Jetta, now my Subaru. Eric did a wonderful job accommodating me and taking care of my questions. My car is working beautifully. I would suggest though that the company make accommodations for those who have to go to work and who can’t stick around for 2 to 3 hours while the car is being serviced. Maybe you could share the service with the VW dealership behind you and Carlsbad off at the Paseo. That would be so helpful, accommodating and create good will.
7/14/2021
Charlotte R. VERIFIED CUSTOMER
Jian Perez is an exceptional service manager. I always leave BB subaru knowing i
I can trust my car’s safety & Performance.
7/14/2021
Kim Y. VERIFIED CUSTOMER
JP went above and beyond the call of duty.
He stayed after hours so that I could still pick up my vehicle after getting stuck in traffic!
7/14/2021
Toby S. VERIFIED CUSTOMER
Tanner was very professional and aware of my time constraints, making sure I was done in time for an appointment I had. I will continue to service my Outback @ Bob Baker!
7/14/2021
Kellie S. VERIFIED CUSTOMER
Great service by Erik. Thank you!
7/14/2021
Linh R. VERIFIED CUSTOMER
Great customer service.
7/14/2021
Orville S. VERIFIED CUSTOMER
I like these short ones, put the other surveys are all to long. Can’t you get to the point quickly.
7/13/2021
Jennifer W. VERIFIED CUSTOMER
Erik was fantastic and took care of everything. He made the whole experience positive. Well done!
7/13/2021
Carlos G. VERIFIED CUSTOMER
Great service
7/13/2021
Shigeru W. VERIFIED CUSTOMER
I did not have appointment, and Julian said it was very busy day. But he still took my car in to fix it for me. Also last time with a different guy, the same issue took a week to fix. But Julian was able to get my car fixed in a day.
I am really satisfied with the service I received today!!
7/13/2021
Barbara M. VERIFIED CUSTOMER
Tanner is the greatest and the service was perfect—completed and on time and the car wash is most appreciated! Thanks, Bob Baker Subaru!
7/13/2021
Wayne H. VERIFIED CUSTOMER
Thanks Tanner
7/13/2021
Victoria C. VERIFIED CUSTOMER
Everyone there was helpful and friendly.
7/13/2021
Javier M. VERIFIED CUSTOMER
Best customer service I have received, Explained what the repair was, said my car would be ready in about 1 1/2 hour, was done early and he walked out to let me know it was done. Also very helpful in scheduling another appt. I hope you appreciate him,he is a excellent employee.
7/13/2021
Max A. VERIFIED CUSTOMER
At first I was under the impression that the recall was for the steering wheel airbag. Once I learned it was for the passenger-side airbag, I understood why the work took an extra day, since the whole dash has to be removed. A little concern could have been alleviated if the Service Manager had given me these details at the start. But the work appears so far to be good quality, hence the complete satisfaction rating.
7/12/2021
Anastasia S. VERIFIED CUSTOMER
Tanner is awesome, makes me not want to sell my Subaru