Brent provided excellent customer service. Kept me updated on the status and also secured me with a loaner vehicle. A+
9/13/2018
Mary R. VERIFIED CUSTOMER
Always great service ! Thanks so much.
9/12/2018
Patricia M. VERIFIED CUSTOMER
Provide great service. Friendly and helpful in solving my
Vehicles problems
9/12/2018
Nancy D. VERIFIED CUSTOMER
Zack more than exemplifies the best of the best in Norman's wonderful team of service agents at Bob Baker Subaru, Carlsbad.. Zack and Norm always greet me with a warm welcome by name "Hi Nancy." Zack remembers everything about my Subaru's history even before opening the computer record..... and he knows and explains in layman's terms what needs to be done...and let's me know what to keep an eye on for a later visit ( e.g. back brakes replacement coming up in a couple of months) I'm so very fortunate to come to Bob Baker Subaru where I can relax knowing that my Subaru is being cared for just like "Bob Baker's" own car would be serviced !
Thanks Norm & your whole team, most especially Zack !
9/12/2018
Patrick A. VERIFIED CUSTOMER
Bobby does a great job every time I come in to get my car serviced.
9/12/2018
Gary R. VERIFIED CUSTOMER
Tanner did a very good job getting my car into service and completing the paperwork. He also arranged for the rental car company to pick me up.
When picking up my car Leah did a walk around with me and I noticed a crease on the right rear fender. She said it was noted and it was wa my problem. My problem I did not have any damage prior and it wasn’t pointed out to me. Other dealerships have you do the walk around and initial the sheet next to the damage. Paint is not damaged but the crease is visible.
9/12/2018
Richard B. VERIFIED CUSTOMER
I appreciate good service, you have a good crew, service advisor, technician, shuttle driver! Very pleased.
9/12/2018
Gloria M. VERIFIED CUSTOMER
William is the Best!
9/12/2018
Samuel B. VERIFIED CUSTOMER
Brent made everything very easy when I brought my car in. I would recommend my friends and family to him. Thanks Brent!
9/11/2018
Ilian M. VERIFIED CUSTOMER
Julian goes above and beyond expectations to keep Subaru's customers happy. He provides the best customer service at Subaru. He's also very attentive and respectful. Kudos to Julian. Keep up the great work!
9/11/2018
Patricia M. VERIFIED CUSTOMER
Very good service
9/11/2018
Eric R. VERIFIED CUSTOMER
Courteous and diligent is getting to the problem and explaining each step of the process. The service is why I have continued going going back.
9/11/2018
Suzan F. VERIFIED CUSTOMER
Brent was very helpful and courteous.
9/10/2018
Carol M. VERIFIED CUSTOMER
Very efficient. He kept me well informed as to the status of my car.
9/10/2018
Edward J. VERIFIED CUSTOMER
yes, I was very pleased with the great customer service I received from Mr. Phillips.
Taylor Jones
9/9/2018
Lorraine B. VERIFIED CUSTOMER
Thank you
9/9/2018
**** A. VERIFIED CUSTOMER
Always 100% satisfied with any work done by VW Carlsbad, only VW dealership I’ll bring my mk6 gti too
Thanks again
9/8/2018
Mary D. VERIFIED CUSTOMER
I thought I needed work done on rear brakes, but a close inspection revealed minimal wear. I value that when I bring my car in for work that only the work needed is done. This is building trust and I’ll reward that trust by returning for any future repairs.