I really appreciate Julian squeezing my subaru service in today with such short notice (set up yesterday). Also Julian is happy to go over individual elements of the service and work with me to decide which things I need. Very happy with my service experience working with Julian.
9/6/2019
Karen B. VERIFIED CUSTOMER
Subaru is so lucky to have JP! He treats me like I’m his best friend every time I come in. I trust him and know he takes care of me and never takes advantage of my lack of car knowledge,
9/6/2019
Taylor L. VERIFIED CUSTOMER
Thank you for all your help!
9/6/2019
Brian S. VERIFIED CUSTOMER
Thank you for the great service and suggestions while my car was getting fixed. Very quick and great communication. Tanner was did a great job!
9/5/2019
Riley M. VERIFIED CUSTOMER
Awesome guy with great chat!
9/5/2019
Peter R. VERIFIED CUSTOMER
JP was extremely cooperative and I’ll gladly recommend him for my Subaru friends
9/5/2019
Stephen S. VERIFIED CUSTOMER
I feel like they treated me differently because I was a teenager. It took over an hour to bring my car out after I was told my service was done while other people were given their cars when they came after me. I waited for about 30 minutes just standing waiting for the vehicle to come out until it started to rain and I went inside. Also, not clear about when the car would be ready.
9/5/2019
Joseph L. VERIFIED CUSTOMER
Julian was very polite and helpful. Thanks !
9/5/2019
Julia A. VERIFIED CUSTOMER
Very kind and really great with service & car knowledge. He what’s going on with the issues with the car when it’s in the shop. But he needs to be a little better on his messages and voicemails lol.
9/5/2019
John B. VERIFIED CUSTOMER
The final diagnosis of a low-grade (& non-critical) over-heating problem was inconclusive, with no idea of why it occurs or how to remedy the problem. Very good effort by technician, but no solution.
9/5/2019
Departmen Of. VERIFIED CUSTOMER
Bobby was great in addressing the issues with the vehicle and courteous
9/4/2019
Donald H. VERIFIED CUSTOMER
Very pleased with everything that was done.
9/4/2019
Tyler G. VERIFIED CUSTOMER
One person told me 3-4 hours.
Another told me they would call me in an hour or two to give me an update on timing.
I ended up calling 5 hours later to see what the deal was, and I was told the vehicle is ready.
9/4/2019
Danny M. VERIFIED CUSTOMER
Colton met met me after I pulled up and explained what was going to be done today (routine maintenance). He let me know approximately how long it would be and the vehicle was out in that time frame ( one hour).
So yes, I was very satisfied with Colton and your service dept.
Thank you
9/4/2019
Guy V. VERIFIED CUSTOMER
Kind, clear communication, great help and smooth service as usual!
9/3/2019
Marcos L. VERIFIED CUSTOMER
William was great about communicating the progress on my car. He explained everything thoroughly and was very patient in answering my questions.
9/3/2019
Lisa M. VERIFIED CUSTOMER
Zach was helpful and courteous- I recommend Subaru Bob Baker Carlsbad to anyone who is considering Subaru purchases/services.
9/1/2019
David C. VERIFIED CUSTOMER
Tanner did an exceptional job taking care of both me and my car. He worked to make contacts with my insurance company and reached out to me for help. He kept me up to date with service progression and notified me in advance of when my car would be ready for pickup. This helped greatly for my planning during the day. Tanner is a true professional that understands the relationship of your dealership and the customer. He spoke in terms of an adult dealing with another adult. As a person who is in the customer service industry, I recognized his maturity and professionalism immediately. I hope this brief summary gives you and idea of what a quality person you have working there. I hope to continue the service with Tanner.
9/1/2019
Cheryl G. VERIFIED CUSTOMER
He was so nice and very helpful. Great employee Subaru should be proud!!