The sole reason we continue to bring our Subaru’s to Baker for servicing is JP. His honesty, his realistic time expectations, and ability to communicate clearly is invaluable to our family’s schedule. Sincerely, Daniel H
3/11/2020
Kevin K. VERIFIED CUSTOMER
So appreciate the genuine, professional and prompt service... and text updates, best service I have experienced in a while....Zach’s exemplary service was greatly appreciated.
3/11/2020
Dennie S. VERIFIED CUSTOMER
Tx JP. SUPER professional as was all the other individuals I came into contact with. Employees are knowledgeable and attentive. Thank you for that.
Sidebar.... I’m surprised that my “ new” CPO car had so many problems after owning it for such a short amount of time. And I work local and close to home so I have not yet been on any long road trips to incur the problems I’ve had with the car.
Was disappointed that my battery had to be jumped twice, my home link wouldn’t cooperate , my A/C didn’t work the first time I tried it, the passenger seat belt would ring ad nauseam even tho nobody was in the seat and my drivers window decided to not function. I hope I don’t have any incurred additional problems after the 36000 mile warranty ends. Then I’ll be really bummed!!!
3/11/2020
Julianna M. VERIFIED CUSTOMER
Service was completed in the estimated time and the shuttle service was great.
3/11/2020
Dana R. VERIFIED CUSTOMER
The process of telling me my vehicle was ready and requesting a pick up was ridiculous. The fact that I was forwarded to my advisor (10 minute hold)was ridiculous when I told service why I was calling.
3/11/2020
Beverly T. VERIFIED CUSTOMER
He provided excellent customer service.
3/11/2020
Robert M. VERIFIED CUSTOMER
Very helpful and knowledgeable.
3/11/2020
Rebecca R. VERIFIED CUSTOMER
Bringing in our 2014 Subaru outback for the airbag recall. As soon as I pull up I was greeted with very friendly service person to direct me where to go. Julian Perez was the person who took all my information and explained what the recall was about and about how long it might take. He called to lined up Greenleaf Rent-A-Car company to pick me up to rent a car until mine was done. The Rent-A-Car company was also very professional quick and easy, They took me back to the Subaru dealer when my car was finished. Julian Perez was very professional & friendly, It’s nice to have great people working in your service area. ????????????
3/11/2020
John S. VERIFIED CUSTOMER
Service tech did a great job they got the car done very quickly. I was very pleased
3/11/2020
Jody P. VERIFIED CUSTOMER
He’s a nice guy. Thanks
3/11/2020
Edward K. VERIFIED CUSTOMER
Julian was thorough, knowledgeable and provide great customer service. Thank you.
3/11/2020
Ellie N. VERIFIED CUSTOMER
This was a repair which would have been done for free at Discount Tire. When the warning light came on, I was closer to Bob Baker and didn’t want to keep driving in the rain. My request for a discount was honored, but the 5% was hardly significant.
3/11/2020
Jean P. VERIFIED CUSTOMER
Excellent service
3/11/2020
Dawn L. VERIFIED CUSTOMER
Forgot to reset clock
3/11/2020
Michal K. VERIFIED CUSTOMER
Very courteous people, especially Julian. Service was prompt and the work was good. Thank you.
3/11/2020
Sam V. VERIFIED CUSTOMER
Tanner is a great asset to your staff! He always make sure our needs are taken care of! Thank you!
3/10/2020
Victoria W. VERIFIED CUSTOMER
Always comfortable when dealing with Joseph Phillips, he is helpful, friendly, answers questions, not pushy.
3/10/2020
James D. VERIFIED CUSTOMER
Erik was over the top accommodating. He was able to work in an unplanned recall fix so that I didn’t have to come back twice. Plus he called me to make sure that I had received the text that my car was ready. Sterling Subaru Service!