Bob Baker Volkswagen Auto Repair Service Center

Tanner and coworkers were very accommodating. Thank you for the excellent service.

Great service. Knowledgeable, professional and friendly service rep.

Thanks!

As always, great communication!

You are the first car dealership I have ever encountered who actually does what they promise. Thank you.

I was treated with respect at all times. Tanner made my experience with your dealership very pleasant. I will seek out Tanner when I need more service attention. Thank You Tanner

A big thanks to you and your team, we appreciate you honoring the replacement of the rear wheel bearings under 60k and doing all the services in the time you promised. The pickup of the vehicle and checkout was seamless compared to past visits.

He was great! Awesome customer service and my car was ready faster than initial quoted.

My appointment was set up for 12:00 noon and was told to plan for 2 hours. I was upset when I checked in to find out that the mechanics would be out for lunch and would not be able to even start on my car until 1:00 and to plan 3 hours. I asked Joseph why scheduling would even book a noon time if no one was around to work on it. Anyway Joseph did a great job getting someone to work on my car in a timely fashion and I got out in under 2 hours. It is because of him that I was overall very happy with my experience. He turned a bad experience into a positive one.

Will was really great: prompt, friendly, clear and very helpful. Thanks!

William was great and kept me in the loop.

Will was very attentive. The service was performed quickly and it was affordable.

Everything went as advertised. GREAT !!!!!!!!!!

Bobby stands alone as the best in your employ.

Most helpful

Helpful and efficient. Was just in for an oil change but was booked in at very short notice. Eriks service left a good impression. I also liked the service i got from the friendly shuttle driver Wayne Parmenter. We will be back again for future servicing. Thankyou David Moffat

Will and the VW techs were great and kept us informed. Very happy with the service.

Julian was very helpful as usual. He has great customer services skills. A great asset for the company. Enjoyed working with him.

Great!

My car was at the dealership for a recall repair. I understand that Subaru was overwhelmed with the amount of vehicles coming in for repairs. Because there were no Subaru vehicles available due to the amount of recalls being worked on, we were sent to Enterprise. The person who picked up my wife took her to the wrong enterprise, then when she got to the right one, she was given a kia soul (after 2 hours of waiting around). Not only was the car small and not comparable to my outback, but it had been smoked in so the odor was very foul. With 2 kids, the last thing I was is a car full of cigarette smoke. When my wife questioned Enterprise about the smoke in the car, they just told her that was all they had. I was told by my service advisor that they were supposed to give us something comparable. He even bumped up the rate to make sure Enterprise would give us a vehicle that would fit out family of 4 comfortably and instead we were stuck in a compact car. I know this isn't on the dealership or our service writer (Zach was great) but this was a pretty unfortunate experience. I just want to make this known because we have had nothing but great experiences with Bob Baker Subaru and the level that Enterprise is performing is not the same level as your dealership. Please feel free to contact me if you have any further questions. Thank you -Brandon S