I was sold an after market windshield never was told drove it the same day and called back and found out it was after market.NEVER expected this from VW service department
5/14/2020
Liz D. VERIFIED CUSTOMER
Excellent service. Thank you!
5/14/2020
Daniel H. VERIFIED CUSTOMER
Brendan was professional and prompt.
5/13/2020
Sara S. VERIFIED CUSTOMER
Joseph was easy to talk to, efficient and answered my questions.
5/13/2020
Vicki B. VERIFIED CUSTOMER
Great Customer Service from Brenden...he explained &!went over everything completely, informed me what would be required on my next service & how much, he provided me with a tire quote Which I requested
5/13/2020
Julia C. VERIFIED CUSTOMER
The brakes job resulted in a sever burning smell. When I called back to the service department (front desk), they were not helpful in scheduling time to look at the problem. Told me they would not look at it immediately. I was told I would have to wait until there was a scheduled opening even though my issue is the result of the work the service department performed the previous day.
5/13/2020
Catherine N. VERIFIED CUSTOMER
Competent, courteous service as always! Thank you!
5/13/2020
Kristin W. VERIFIED CUSTOMER
I was extremely pleased that my vehicle was ready so quickly.
5/13/2020
Kathleen T. VERIFIED CUSTOMER
The car was done Monday and it took until Tuesday afternoon to get it. Left four messages for ZAC never got a return call until Tuesday afternoon.
5/13/2020
Vicki L. VERIFIED CUSTOMER
He was great. At first we argued over my refusal to put gas in the loaner. Then he figured out I didn't drive enough miles to use that much gas. It was a customer win for something not my fault.
5/13/2020
Rolando G. VERIFIED CUSTOMER
Friendly and give you information when u u well get your car.thank u.
5/13/2020
Sharon M. VERIFIED CUSTOMER
Everything was great.
5/12/2020
Roslyn R. VERIFIED CUSTOMER
Service excellent. Would love a car wash or two when you open????
5/11/2020
Paul S. VERIFIED CUSTOMER
Zach was very knowledgeable and helpful. He is a good representative for Bob Baker Subaru. I will be back when my car needs service.
5/11/2020
Steve O. VERIFIED CUSTOMER
Excellent service! Thank you JP!
5/11/2020
Barbara M. VERIFIED CUSTOMER
Erik was just wonderful—professional, considerate of my concerns as to safety during this COVID virus, helpful, and friendly. Please let me always deal with him when I return for service.
Thanks!
Barbara and David Mathis
5/11/2020
Marianna L. VERIFIED CUSTOMER
I was very happy with my experience this time , considering the situation today with the Corona Virus, Bobby was able to provide the highest service.
Thank you
5/10/2020
Michelle O. VERIFIED CUSTOMER
Very friendly and explained everything very well. Great customer service and always like bringing my car to BB Volkswagen.