Bob Baker Volkswagen Auto Repair Service Center

Julian did a very comprehensive and thorough job. Thanks. 10 stars!

You guys forgot to tighten the bolts on the wheel you guys took off for the noise you were checking for I’m going to write a terrible review my wheel could have came off what kind of **** **** is that

Amazing service, will be coming back !

Good service

Julian was so refreshing to work with today. Even though it was a busy morning at the dealership & my appointment wasn’t in the system, he still made sure to get me in for service and never made me feel like a ****. I truly appreciate the level of customer service I received today!!

Erik is Great! I appreciate the time he takes to explain everything that was done to my Outback.

Great customer service! Friendly, helpful, and a pleasure to do business with! Thank you so much :)

Julian was perfect.

Excellent service. Thank you.

The service invoice stated that the Tires were rotated,but the tires did not get rotated. It leads me to question what else was not done.

It took 2 full days to fix the car. May be it is justified, but you need better communication with the customers.

Excellent service provided quickly and effectively. I appreciate how Erik kept me informed and how the service department treated me. This is a professional department who deserve recognition for the quality work they provide. Thanks !!

Excellent service. Thank you, Erik and workers!

Appreciate you working me in today!

Tanner was wonderful!

Julian was a pleasure to work with. He was super sweet with my tiny human who was a handful when I got there. Having to have work done on your car is stressful and He definitely made the process easy.

Took them 8 hours to tell me that there was an issue with a spark plug. The communication was terrible. I asked Multiple times for an estimate on when my car would be done so I didnt have to wait at the dealership all day I was told “as soon as possible” everytime I asked. I was There from 9am-5:15 pm. Absolutly ridiculous. If I was Told my car would take all day that’s fine I couldve Left and came back. Erick was very rude to myself and my grandma. He told us that the cv joints on my car didn’t need to be replaced yet but they make noise Everytime I turn the wheel. He said they weren’t bad enough??? Come on now that’s like telling someone who’s brakes are squeaking that they aren’t going to replace them because it’s not metal on metal. Am I supposed To wait for them to break to get them replaced? Then he told me to go get my car serviced at another Subaru dealership if I was Unhappy I was referred to Erick directly by Toyota of Carlsbad I was told that I has To take my car there if I wanted To get it replaced under my year long warranty. Overall terrible experience. Erick works in a customer driven work environment and clearly hates dealing with customers. Anyone who waits 8 hours for a part that takes an hour to replace max with no communication whatsoever has a right to be a little upset and when I voiced My frustration to Erick he replied with “then take your car somewhere else” instead of trying to understand where I was Coming from.

Julian was extremely helpful.

The automobile maintenance and repair service provided by Erik Lopez is the best I have ever received in more than 60 years - bar none. He satisfied all my concerns in a thoroughly professional manner. I wholeheartedly recommend Erik as your Subaru service advisor.

Amazing service. Thank you.