I had a great experience with the service department. Alan was very friendly and he explained everything in detail. He also kept me informed through the entire time. I will definitely continue to take my Excursion to Raceway Ford for all of my service needs. I was very pleased with the Alan and the job that was done.
Larry
4/6/2018
Carolyn D. VERIFIED CUSTOMER
Everything was great!!!
4/6/2018
Brian W. VERIFIED CUSTOMER
Ryan was very helpful and friendly.
4/5/2018
Amanda F. VERIFIED CUSTOMER
Great job
4/5/2018
Barbara C. VERIFIED CUSTOMER
Chris was very nice. They even washed the Edge. Good experience. The only thing is I wanted the company that takes out the dents to look at the car but he wasn’t there and was supposed to be. Also the rubber gasket they replaced on my car this will be the second time they have replaced it. I just hope it stays on this time.
4/5/2018
Manuel B. VERIFIED CUSTOMER
Todo muy vien al 100 me gusto la atencion ????????????????????????????????????
4/5/2018
Laura R. VERIFIED CUSTOMER
Thank you
4/4/2018
Stephani H. VERIFIED CUSTOMER
The Service Mgr Glenn was attentive and responded to my complaint quickly & the Service Adviser Alan was professional & courteous he rescheduled my 2nd appointment and went over the service after completed. I have to say my initial experience however was not good which I'm not sure if the ball was dropped by the technician assigned to my vehicle or the 1st Service Adisor which I believed name Richard
4/4/2018
Maria M. VERIFIED CUSTOMER
My experience was one of pure excellence from the moment I walked in and being met with a warm smile and greeting. Then having my question answered and followed up with being given the best price possible for the service needed. To being able to indulge in the refreshments while I waited. Lastly, exiting with a smile and the words thank you for allowing Raceway to be your service provider. This crew is “SIMPLY THE BEST!”????
4/4/2018
Jacqueline T. VERIFIED CUSTOMER
Was very friendly and did a very good job on the car now it runs smoothly
4/4/2018
Thomas C. VERIFIED CUSTOMER
Javier was thorough, courteous, and professional during my conversation with him concerning my vehicle. I will use your services again in the future...
Thank you,
Thomas C
4/4/2018
Pamela P. VERIFIED CUSTOMER
Thomas was very helpful and made sure I was kept up to date on my car. I will be back for future repairs
4/4/2018
Carlos G. VERIFIED CUSTOMER
I was told, and given a copy, upon reviewing my service visit that my vehicle rear brake pads were completely warn out and that there was clear evidence of metal on metal which required not only a change of break pads but also the disks would have to be replaced. I was given a total quote of nearly $500. I was so concerned that I immediately took my vehicle to my auto mechanic shop where they were able to replace my break pads and confirmed that there was no evidence of metal on metal at all. The certified mechanic that I took my car to showed me the used break pads which were not completely warn out. It is clear that the intention of your service center is to prescribe unnecessary work in order to make money. The work which was prescribed by your service center would have been double the actual cost that I paid at an honest service center. I will be placing reviews on social media and am considering legal action.
4/3/2018
Mario A. VERIFIED CUSTOMER
Thkd for your great help.
4/3/2018
Michelle H. VERIFIED CUSTOMER
Javier was very helpful and so nice. We appreciate your help!
4/3/2018
Kile S. VERIFIED CUSTOMER
Dan is, quite simply, THE MAN.
4/3/2018
Anthony C. VERIFIED CUSTOMER
Listened to my concerns, gave me advice...and got work done in a timely manner...
4/3/2018
Wadzell W. VERIFIED CUSTOMER
Whenever I come in for service the staff treats me well, there's coffee ready, the waiting area is clean. Can't ask for more.
4/2/2018
Grant P. VERIFIED CUSTOMER
Thankyou soo much Really appreciate your time and effort
4/1/2018
Shirley M. VERIFIED CUSTOMER
Only issue I have is that I have not had my Ford C-Max long enough to have the driver's side visor mirror cover fall off. I am having to pay to have it replaced. Sounds more like poor workmanship. I am a single woman and care for my personal items.