Javier was amazing! Polite, helpful and most important, relatable. Very good guy, will gladly return knowing that’s who you guys hire.
6/13/2018
Carol L. VERIFIED CUSTOMER
Alan was awesome! He explained everything thoroughly and was very personable.
6/12/2018
Dennis R. VERIFIED CUSTOMER
Before leaving my Vehicle for repair I was promised that the repairs would be completed by Friday June 1st 2018 as I had plans to leave town for a week vacation. The Vehicle was not completed until Monday June 4th. This outcome was that I had to rent a Truck from Enterprise Trucks plus an addional charge for towing a trailer. I picked my Vehicle up on June 11th and discovered the front end alinement performed by Raceway was incorrect, the steering wheel was not centered causing me to return the vehicle for remedial work and another lost day of my time. Raceway had my Vehicle for eleven days, one would think that was suffient time for someone to perform some quality control to insure costumer satisfaction of repair.
6/12/2018
Marcos R. VERIFIED CUSTOMER
Thank you for the friendly attitude and quick service
6/12/2018
Maribel R. VERIFIED CUSTOMER
Javier was very professional and courteous.
6/12/2018
Victor R. VERIFIED CUSTOMER
The service was done in a timely matter and the employees were courteous and friendly. I came in for an oil change and tire rotation. Heck, they were kind enough to wash my car.
6/12/2018
Gentner'S Grading. VERIFIED CUSTOMER
You need better, reliable mechanics that will take time to be more thoural and professional in their service to your customers, and they should think about if they have completely finished their job before releasing the vehicle to the customer. I am looking for another ford service for our company
6/12/2018
Harland S. VERIFIED CUSTOMER
I arrived at 730 and was out about four hours later. Just think time was a little much. Truck was done well.
6/12/2018
Mary N. VERIFIED CUSTOMER
Always satisfied with Thomas’ service.
6/11/2018
Audrey T. VERIFIED CUSTOMER
My service was excellent.
6/11/2018
Paula N. VERIFIED CUSTOMER
Thank you Alan for always listening to our concerns and making them a priority. We appreciate it!
6/10/2018
Arsalan R. VERIFIED CUSTOMER
Awesome service by the sales rep
6/10/2018
Kenny B. VERIFIED CUSTOMER
Service was great. Had 2 or 3 cars ahead of me and still got out of there in a decent time.
6/10/2018
Ida S. VERIFIED CUSTOMER
Keep up the good work Thank you
6/10/2018
Ruben G. VERIFIED CUSTOMER
Javier fernandez was wonderful. He explained everything very clearly that i needed
I will highly recomend people to come see javier for good customer service
6/10/2018
Richard S. VERIFIED CUSTOMER
Thank you!
6/9/2018
David B. VERIFIED CUSTOMER
Quickly honored my 2 PM appointment and was in and out in 45 minutes. Great service and staff.
6/9/2018
Rodney M. VERIFIED CUSTOMER
Awesome service.
6/9/2018
Roger O. VERIFIED CUSTOMER
I was called and notified that the Explorer was ready for pick up. Going over the paperwork I noticed that they had not used the FULL synthetic oil but the standard semi-synthetic oil. Thomas asked if I wanted it changed and I said I want both the oil and filter changed. When I dropped off the vehicle to Mike I told him my maintenance contract has it noted I paid for the Full synthetic oil for all oil changes under the contract. He said ok. I mention this every time I drop the Explorer off at Raceway because I am questioned about this until they review the maintenance contract. I don't seem to have this problem elsewhere because I think they review the contract prior to me telling them. It's only a small annoyance and it was fixed but why do I have to review the paperwork and ask questions to make sure I am getting what I paid for?