I just had my brake lights changed, nothing too complicated.
But the whole process was handled efficiently, professionally
and in a friendly manner by Thomas. I am always satisfied with
the service I receive with your company.
1/5/2019
David W. VERIFIED CUSTOMER
Always fair and honest.
1/5/2019
Fernando P. VERIFIED CUSTOMER
Great person
1/4/2019
Larry B. VERIFIED CUSTOMER
App was at 9:00am car went shop at about 10:30 long water fora app schedule for 9:00 A
1/4/2019
Brandon L. VERIFIED CUSTOMER
Javier was fantastic
1/4/2019
William O. VERIFIED CUSTOMER
Car is rattling when I turn on the ignition not happy
1/4/2019
Robert Y. VERIFIED CUSTOMER
I will be continuing doing business at raceway Ford from this point forward , at raceway Ford I felt like they cared about my business whereas o didn't have the same feeling from fritts Ford . When the time comes to purchase a new truck I will be going to Raceway Ford . Juan kept me well informed on the progress of my repair all the way through there was never any wonder what's going on with my truck, ever couple days I got a call with an update. Over all I say a good experience
1/4/2019
Roger P. VERIFIED CUSTOMER
Javier did an amazing job explaining everything to me! Definitely coming back! Thank you guys for everything
1/4/2019
Kendra L. VERIFIED CUSTOMER
James Moore was very professional and helpful. He made the experience great.
1/4/2019
Jeff C. VERIFIED CUSTOMER
Thomas did an amazing job of assisting me in the process of getting my vehicle fixed.
1/4/2019
James P. VERIFIED CUSTOMER
He got my car in right away, he did a great job. Tired of up sale. Every time my flex comes in for any service I can expect an additional expensive bill. Javier did not do that and that was a first. I came in for a oil change and that what I left with
1/4/2019
Alvin B. VERIFIED CUSTOMER
Great
1/4/2019
Eugene L. VERIFIED CUSTOMER
Fast clean job, thank you
1/4/2019
Michelle G. VERIFIED CUSTOMER
Mistakes happen and I understand that, however the whole experience seem to be a big mess up. I was told I could pick up my car after service hours and to go to the sales desk so that’s what I did. When I got there my car wasn’t in the spot it was supposed to be in the sales gentleman didn’t have my key and they knew nothing about it. They tried to help me the best they could.
The next morning I called to make sure that my car was there and ready I was placed on hold a couple times as they were trying to figure out where the paperwork for my car was. I was told yes they are ready for me and come pick up my car. When I showed up to pick up my car they were still now trying to find the key they found the paperwork and we’re still trying to find the key to my car. Everyone was polite and other people were trying to help but it was very incompetent.
I am a very loyal customer I bought my car at your dealership that’s where I take it to get any kind of repairs. I will now be looking at taking my car to a different Ford dealership to see if the service is any better.
I hope by writing this that it’s helpful because things do you need to change if you want to continue to have good customer service.
1/3/2019
Steve M. VERIFIED CUSTOMER
James Moore was very pleasant to work with and answered all of my questions. I would refer friends to come see him for their service needs.
1/3/2019
Carl B. VERIFIED CUSTOMER
Professional and quick service.
1/1/2019
Lorette J. VERIFIED CUSTOMER
It was a very comfortable experience. The employees were friendly and polite. My personal rep was very helpful, courteous, and kept me aware of the process step by step.
1/1/2019
Lakin P. VERIFIED CUSTOMER
Mark is actually so perfect for this job. Raceway should be very happy to have him. He’s very kind and respectful and made my car service very easy. Thank you Mark!
1/1/2019
Victor R. VERIFIED CUSTOMER
I got my negative cable installed in a timely manner. Punctuality is on point.