I need a copy of my diagnostic report right away thank you
6/1/2019
Sandra L. VERIFIED CUSTOMER
Good job
6/1/2019
Damian J. VERIFIED CUSTOMER
When I was talking with Jim about the condition of my car he was an exceptional representative. But when I called back the day that he wasn't there another representative told me that there was a fee on my car 4 a diagnostic. I was never told that there was a fee for a diagnostic or that I was going to be charged anyting, also I never signed or agreed to any charges. Nevertheless I had to pay a fee in order to get my car released. I think that this is a bit unprofessional and did not like it.
6/1/2019
Edwin S. VERIFIED CUSTOMER
Excellent service from Javier and was satisfied with his help. Beyond expectation in my book
6/1/2019
Allen O. VERIFIED CUSTOMER
Fast and efficient Works service.
6/1/2019
Patrick H. VERIFIED CUSTOMER
Thanks
6/1/2019
Willette S. VERIFIED CUSTOMER
Javier helped a lot.
5/31/2019
Alberto J. VERIFIED CUSTOMER
Fully satisfied
5/31/2019
Max W. VERIFIED CUSTOMER
Thomas Fraser was excellent! I appreciated the great customer service help he provided.
5/31/2019
Dawn M. VERIFIED CUSTOMER
Estimated time given 1.5 hours. I got a phone call 3 hourss later with an update. Good thing I rented a car. Estimate given over phone for 60K maintenance was $300 lower than estimates given when I actually brought the car in. You have to do better. It’s the same every time I get maintenance at Quick Lane.
5/31/2019
Krystal J. VERIFIED CUSTOMER
Mike was friendly and efficient during my visit and I appreciate great customer service like his and that makes me want to come back.
5/31/2019
Michael D. VERIFIED CUSTOMER
Good Job
5/31/2019
Robert S. VERIFIED CUSTOMER
The issue with my vehicle was fixed quickly. I appreciate Alan's help and professionalism.
5/31/2019
Jose T. VERIFIED CUSTOMER
Quede Mui sastifecho com su trabajo grasias
5/31/2019
Robert B. VERIFIED CUSTOMER
Not having 100% certainty that a part that is not under warranty is the problem in no way justified to have the customer pay for it and 100% wrong. It’s unfortunate that the discussions changed as to what the problem is and there was never any indications that the part in question was showing bad prior. I was told prior that the battery was bad and I paid for a new battery and that was not the problem. Now I am being told I have to again pay for something that they think is the problem but can’t be for sure. It’s unfortunate that I personally know people at Raceway Ford and is why I took my business there. This car will be a lemon law but will not take away the treatment I have been through for a car that has a class action law suit class against it.
5/31/2019
Henry M. VERIFIED CUSTOMER
Did an excellent job
5/31/2019
Arturo Q. VERIFIED CUSTOMER
The best customer service that’s why I’m a returning customer thank you
5/30/2019
Edgar S. VERIFIED CUSTOMER
Thanks Alan, great job and advise.
5/30/2019
Margie P. VERIFIED CUSTOMER
Alan
Was professional and caring.
I appreciate his service very much.
Margie P