Raceway Ford Auto Repair Service Center

Javier was very informative and very helpful

Javier Fernandez was professional & polite

Good service Javier was very nice

Service was great

Great service, Alan was quick to respond and helped answer any questions that I had.

Will be waiting for survey...

Very helpful

Thomas was great. He explained what was done and also what upcoming things I should prepare for.

I’ll comment when I get the survey from the manufacture thank you

Your shuttle driver was great!!

Service was great..problem with my f150 was fixed ... very satisfied

Very professional service and super clean and honest

thank you Thomas for ALWAYS providing outstanding customer service and for being informative about what my truck needs to have done. see you guys on my next service date.

I was completely satisfied with my service today on my vehicle. Thomas was very helpful and professional and helped me to be completely satisfied with my vehicle service today, thank you.

Estoy muy satisfecha por el servicio que me brindaron y la cortecia con la que me trato el sr. Alan leon muchas gracias atodos son muy amables

I was happy to get the work done Javier took care of it but we where not spec ting it to take 6 hrs for a brake job. We were there at 7 am.

I brought my truck in due to a loud rattle at the front of the truck. When I took the truck in, I spoke to one of your servicemen. I told him I had the extended warranty, 125,000 mile bumper to bumper. My truck has less than 50,000 on it. He said it’s most likely not covered because “bumper to bumper doesn’t mean bumper to bumper”. In the evening I was told the truck was ready. I picked it up the next day. He said the total bill was $322 and it was not covered under my warranty. I questioned why this was not covered in my bumper to bumper coverage. He again told me bumper to bumper doesn’t necessarily mean bumper to bumper. He offered to call about my warranty right then. I said I would like him to call. He called one company and they told him they couldn’t find my warranty in their records. He then called another company, who found my warranty. Everything was covered except for the deductible, which was $200. The serviceman said they did a transmission recall part on the vehicle and he said they replaced a valve for the 4 wheel drive. I told him I didn’t think that was going to fix the problem because a valve would not create the noise I have in my truck. He told me the truck was driven 20 miles after this repair and they didn’t hear anything. I drove out of the parking lot and was .5 miles away before the loud noise started up. I was unable to turn around because I needed to go to work and my ride had already left. I called the serviceman immediately to tell him the noise was still there and was told in an oh well type of tone, “ok bring it back when you can”. Essentially I had my truck there for 2 days and my original problem is still there and now I’m having an additional issue with the transmission (which I didn’t have before).

Great customer service..really polite service..

Javier was very kind and professional.

I had an appt, but it took a little longer than I woukd have liked, but they found a defective part which likely wouldve gotten worse before I noticed.