Raceway Ford Auto Repair Service Center

I feel as Thomas could’ve done a better job from the beginning from the moment where he presented me and insisted that getting my recall at Raceway was a good idea up until the failure of the project wasn’t working out. To letting me leave with an unstable car and obviously seeing I was upset and having no sympathy to even texting me after leaving, saying that it was better to just pick up the car. even though he offered me an oil change and to fill up my tank that didn’t feel like a genuinely concerned it felt more like a trying to clean up for how he treated the situation. Not sure of his position but as some one who works in customer service the customer care that was giving to me was over whelming and stressful.mind you I had to go extra miles to have gotten a loaner like asking for one and for updates. I do appreciate that at the end he finally did cooperate. My intention wasn’t to get him in any trouble when I called ford support, but to document everything that was going on because it was a serious situation to me that was mishandled . I know that things happen. It’s just the way that he handled the situation. I feel like he could’ve done way better because I sat at the raceway for about five hours maybe more. patiently probably got up to ask about my car twice one of the times was called antsy when I was in fact patient the whole time and I did have to reach out about my car after he had told me he would keep me updated on it. I think Thomas is a very nice guy from what it seems like in the beginning, but I do think he needs to work on his role at raceway. I’ve gone to get maintenance on my bronco at ford dealership since I’ve purchased it and I’ve always gotten the best hospitality from just letting me know it’s almost done to water coffee snacks and just a general feeling of the customer support. So over all very unsatisfied with my experience at raceway but I do thank the team for getting my car back to me yesterday just would of appreciated to have been treated better after that unexpected inconvenient occurred

Javier was so friendly and helpful with my vehicle. He answered all my questions and went above and beyond! His customer service was excellent!

Great customer service Mr Javier did a great job to my car.. will be back soon.

Job done as promised and delivered on time.

Thomas is always helpful, respectful, knowledgable and professional.

thomas always does a awesome job thank you

Driver window switch replacement was not installed correctly. Switch falls into panel when being pushed. A clip or snap is missing.

I was disappointed with the customer service provided by the service writer. His tone and manner of speaking came across as condescending, and I felt as though I was being talked down to rather than helped. I expect to be treated with courtesy and respect. I had to call Javier at the Quick Lane to address my concerns. He had to call the service writer to explain my contract. I shouldn'thave to call another department to get help. It should be handled with the service department. It's endless to say I will not be returning to the service department again. I will only go over to the Quick Lube

Kris and the team were awesome!

Great customer service

Non

From my initial call with Javier. Thomas checking me in and leaving with Javier and Mike my customer service experience was exceptional. I will always recommend Quick Lane for service needs.

Sorry to say I'll be leaving the state. Moving, I've always had honest quick service at Raceway. And that's why I was a repeat customer. Thanks for the years of service.

Javier is great! He’s very polite, informative and provides timely updates.

Great hob

Professional friendly and quick.

Went above and beyond to find out the causes of my concerns. Very grateful for this.

Great service

Good job,real happy on the work. Thank you

I took my car in for a battery replacement because it had a recall. I was given a rental car for this time. I was without my car for 3 weeks. When I got the car back, I drove it for about 40 miles. I got the car back on a Friday and the following Monday the car starting giving me problems and I believe it was something caused by the mechanics/technicians working on my car at Ford. My car was perfect. It was driving without any issues and over a weekend it started having problems. Then, I was without a car for another 2 weeks. I couldn't go to work because I had no transportation. I'm very dissatisfied with the work and money I had to pay after what I'm sure, happened at Ford. Like I said my car was driving and working perfectly until the battery was replaced by Ford mechanics/technicians. I will be completely satisfied if I get a full refund on this repair.