I made an appointment and my vesicle sat for the entire day on Monday untouched. I received no call or updates from my service advisor. I had to call multiple times to get my vehicle repaired. The level of service I received was horrible.
1/21/2026
Lynch (. VERIFIED CUSTOMER
Service completed in a timely and all work completed to my satisfaction.
1/21/2026
Willard H. VERIFIED CUSTOMER
:-)
1/20/2026
Maryann B. VERIFIED CUSTOMER
Need to have more communication. Texts were great I KNOW you're not open on weekends but I got text on Saturday. THRILLED with your work. This was just stressful because of time crunch!
1/20/2026
Gonzalo Z. VERIFIED CUSTOMER
Took too long!!!
1/20/2026
Ed H. VERIFIED CUSTOMER
Great service.
1/20/2026
Morales (. VERIFIED CUSTOMER
Great communication, took care of the issues, done in a timely manner. Nice guy. Will be going back to him for any future concerns.
1/17/2026
Nadia G. VERIFIED CUSTOMER
Grate job
1/17/2026
Richard V. VERIFIED CUSTOMER
From start to finish, Craig kept me in the loop. Much appreciated.
1/16/2026
Gabe C. VERIFIED CUSTOMER
Thomas was such a great service rep. Extremely knowledgeable, and upmost professional. I’m extremely impressed by the great customer service Thomas provided. I hope this helps his review and he gets a raise! I will be returning to Raceway Ford/ looking for Thomas for all my future services on my 2023 Raptor f150. If you have any questions, feel free to call my ****-****-xxxx. Gabe
1/16/2026
David P. VERIFIED CUSTOMER
The one thing I have to make a complaint about is the lack of communication between the update on the condition of my car and to know when it could be ready to pick up based on estimated time. Other then that, I have nothing else to say but Thank You for fixing up the recall issue!
1/15/2026
Preston F. VERIFIED CUSTOMER
Kris **** did a good job checking me in for service of my truck. The mechanic fixed the problem.
1/14/2026
Gary D. VERIFIED CUSTOMER
Javier Fernandez greeted me as I entered the building with a smile and inqured if he could help me. I was there for a battery issue as well as information regarding my upcoming oil change and service for the truck. I am very appreciative of the friendly interaction between Javier and myself. I also wish to thank Manager Mike for his input and problem solving. I look forward to returning later this month to complete my scheduled maintenance of my F350.
1/14/2026
Victor S. VERIFIED CUSTOMER
Walk in for oil change was done fast. I was out in less than 1 hour. Great service.
1/14/2026
David C. VERIFIED CUSTOMER
Excellent service received, timely recommendations, and friendly service.