Vehicle suppose to be delivered to me same day Friday 3-20-26 i call 3 times service department before they close never answer my calls. And i was without a vehicle for almost 4 days it’s unprofessional not to call and give an update on the vehicle totally unacceptable
3/24/2026
Ciro C. VERIFIED CUSTOMER
Just a little more communication on the status of the vehicle
3/24/2026
Bill S. VERIFIED CUSTOMER
Oh my gosh we are beyond thankful for Craig and your team I wish there was more compassionate people in the Auto Industry as your team They deserve all the praise !! All our Ford needs will be through your company from now on!! Thank you The Seals
3/24/2026
Brian M. VERIFIED CUSTOMER
Javier did a great job keeping me informed about issues and helping to get the job done.
3/22/2026
Robert M. VERIFIED CUSTOMER
Incredible Customer Service
3/22/2026
Angel A. VERIFIED CUSTOMER
Thomas helped me with my appointment and kept me updated once my truck was done great customer service from Thomas and the team will be coming back for services
3/21/2026
David M. VERIFIED CUSTOMER
If there was an employee of the month or if 1 deserved a raise due to his customer service skills and going above and beyond to keep a customer satisfied. That would go to and be Thomas. Im glad I was able to trust him with my truck and taking care of the service provided.
3/21/2026
Humberto M. VERIFIED CUSTOMER
Mike was very helpful with the maintenance of my truck
3/20/2026
Marvin W. VERIFIED CUSTOMER
Great service
3/20/2026
Paula N. VERIFIED CUSTOMER
Javier is always so wonderful when it comes to customer service. He’s always so knowable and understanding with any questions and / or concerns when it comes to getting our vehicles serviced.
3/19/2026
Demeris R. VERIFIED CUSTOMER
Thank you for all your help in keeping my Edge in tip top
3/19/2026
Betty G. VERIFIED CUSTOMER
Everyone is so nice and helpful. I've always brought my cars to Raceway for service.
3/18/2026
Paul D. VERIFIED CUSTOMER
Sold a lot of things that arnt completely necessary for a brand new car with 20k miles. The only thing that is called for in the manual are tire rotations a multi point check and oil change.
3/18/2026
Raven W. VERIFIED CUSTOMER
I’ve been working with Thomas for many years. We’re brought multiple cars in due to his customer service. I know I can trust him with our vehicles. Thank you Thomas!
3/17/2026
Arturo H. VERIFIED CUSTOMER
It is always a pleasure to work with Javier Fernandez. He is understanding, patient and very helpful.
3/15/2026
John M. VERIFIED CUSTOMER
Great service adviser, Thomas is always very helpful and knowledgeable.
3/15/2026
Katya D. VERIFIED CUSTOMER
Incompetency when completing work.
Mike did not communicate nor document oil change comp.
Upon picking up the vehicle had an engine light displayed. When the technicians (2 males) inspected it they asked if”there’s a specific manner of turning the vehicle on”.
I was taken aback and confused because they are supposed to subject matter experts.
Had to return vehicle the day after due to unexpected noise concern resulting from parts not fastened correctly.
In all the years of taking this vehicle in for service I have never been offered a AAA discount. Extremely disappointed with the level of or lack of assistance as a loyal customer.
3/15/2026
Sandy R. VERIFIED CUSTOMER
Thank you for the Great Services I experience every time I go to Raceway Ford.
3/14/2026
Jessica C. VERIFIED CUSTOMER
Super helpful kind excellent service all around
3/14/2026
Rebecca R. VERIFIED CUSTOMER
Thank you Kris and team for taking great care of my truck! I appreciate you all!