Staff was great at answering questions about my vehicle
2/25/2019
Richard S. VERIFIED CUSTOMER
Very efficient and courteous.
2/24/2019
Susan A. VERIFIED CUSTOMER
Patrick was great. I still don’t have my car back. Patrick called late Friday to say a piece of trim also needed replacing, but was left off the quote. He said we would only be charged $16 for the part. We agreed. The part wasn’t in, but expected Saturday and someone would call. Having not heard anything, Scott called around 3:00. Was put on hold twice, and gave our same information twice, was told that everyone was busy with customers, and that someone would get back to us. No one did. I understand that Saturday is busy, but even the email that we weren’t forgotten would have been nice. Also, getting surveys before I have my car? I hope you still have it! As I said, Patrick has been great, not complaining, just a little frustrated.
2/24/2019
Roy M. VERIFIED CUSTOMER
A gentleman who delivered the mechanics findings for my decision with no pressure.
2/24/2019
Nancy H. VERIFIED CUSTOMER
Great service as usual. Appreciate they get car done in a timely manner. I always WAIT for car and come from Lacey so like that they work with me
Nancy H
2/24/2019
John F. VERIFIED CUSTOMER
Quick efficient service
2/24/2019
Catherine J. VERIFIED CUSTOMER
Please do not contact me. I had an oil change and spark plugs replaced today. Was told it would take about 1 to 1 1/ hours. I was there for 2 1/2 hours. Not acceptable. Everyone in the waiting area was irritated about the extreme wait. Please do better or we may go elsewhere for these services. Thanks...
2/24/2019
Toni R. VERIFIED CUSTOMER
Brett was great. Thank you.
2/24/2019
Ramona R. VERIFIED CUSTOMER
I also appreciated your service department individual who not only brought my car up to the service door but helped my mother into the car
2/24/2019
Sean W. VERIFIED CUSTOMER
Great first experience with West Hills!
2/24/2019
Breanne G. VERIFIED CUSTOMER
Fantastic service. AUstin is great!
2/24/2019
Robert W. VERIFIED CUSTOMER
They didn't help with the extra key. It took them 4 hours to check why the engine light was on.
2/24/2019
Emily Y. VERIFIED CUSTOMER
Austin was great! Professional, accommodating and very thorough with his reccomendations and feedback. He was a pleasure to work with! Also, the unexpected services needed were done quickly and I got my car back same day.
Very happy West Hills Honda customer!
2/24/2019
Deanne L. VERIFIED CUSTOMER
after getting my Subaru oil changed, the clock, date, and hr selection were all wrong. I had to spend a while fixing them to correct it. Otherwise, everything, as usual was great!
2/23/2019
Sharee S. VERIFIED CUSTOMER
Very personable and worked with me to try and get best discounts available.
2/23/2019
Nick H. VERIFIED CUSTOMER
Though it was minor inconvenience for me, others may have been put out by the a number of the service personnel being unaware how or unable to log on to the Wells Fargo discount site.
2/23/2019
Angela C. VERIFIED CUSTOMER
Professional and knowledgeable while also being efficient and friendly. Nice job!
2/23/2019
Matthew G. VERIFIED CUSTOMER
Your maintenance office is to small for the volume of customers. If I am collecting a vehicle it Should be handled by a person who only does that job. Allowing others to take new customers.
2/23/2019
Willer M. VERIFIED CUSTOMER
Mr. Patrick is very respectful and all the staffs at Honda service center. I’ll do appreciate all your hard work. Thank you Patrick.