Patrick was friendly, helpful
In answering my many questions and kept me updated thru the day!
12/5/2019
Evan S. VERIFIED CUSTOMER
It took too long while I waited.
12/5/2019
Linda K. VERIFIED CUSTOMER
I got there at my appointment time and checked in. Service personnel were polite and smiling ????. That are a few if the reasons that I not only buy my cars from there but it’s for the personnel that are so helpful and kind while you are in the business. Will always come back and buy again
12/5/2019
Chery P. VERIFIED CUSTOMER
Not finished yet - waiting for battery and estimate for damage above driver side back tire.
12/4/2019
Jessica W. VERIFIED CUSTOMER
Was upset by surprise of pricing. I was not fully informed ahead of time of cost when I agreed to 130,000mile service and did not have the money to pay a surprised $650. The agent asked me if I wanted 30,000mile service and when asked what that is he simply said it included tire rotation, check of all fluids, and checking filters. I thought these were included in price of oil change as they are over at Kia service with my other car, and they come to me if anything needs changed. But when came time to pay, I found out that the 30,000mile service included auto change of everything, not just a checked if they needed it. Just felt like the explaination of 30,000mile service was purposefully vague ahead of time, just to get my money.
12/4/2019
Dale K. VERIFIED CUSTOMER
It was a simple oil change, but I felt you guys did a great job and also handled the car inspection very well. The $75 3 oil change is fantastic.
12/4/2019
Nancy P. VERIFIED CUSTOMER
Austin was very helpful and nice to work with.
12/4/2019
Renee H. VERIFIED CUSTOMER
Jeep dealer was unable to provide the part needed to repair my Jeep. Said part was no longer available. So what am I supposed to do now??? I cannot afford a new vehicle. My Jeep only has 125,000 miles on it. This outcome is just not right!!!
12/4/2019
Kenneth D. VERIFIED CUSTOMER
Ok
12/4/2019
John O. VERIFIED CUSTOMER
Andrew Jones was personable, professional and very helpful with three Honda Accord hybrid battery questions I had ... in which he went above and beyond to get the answers. It was good interaction with him all the way around.
John O
12/4/2019
Barbara A. VERIFIED CUSTOMER
Patrick did a great job!
12/4/2019
John M. VERIFIED CUSTOMER
Austin Tyson was very professional in handling a road damage insurance claim
12/3/2019
David C. VERIFIED CUSTOMER
My original service appointment was for 8:15 am on Saturday. Mid week I received a cancellation notice. When I call to confirm, was told that my time slot was filled and I had to reschedule for 9:15. Frustrating, but not a big deal. But when I arrived noticed I was still on the service schedule for 8:15 so could have come earlier. Very confusing. The biggest frustration came when I got an update on my roof rail install. I was there at 9:15 and at about 10:30, I was informed that there were no roof rails in stock so I would have to come back. Why would I not have been notified not to come in the first place, or notified at the time when I checked in that the parts were not available. Losing two hours of a holiday weekend was very frustrating. I had to hurry back home to get a child to the doctor or I would have stayed around longer to talk to a manager about my experience but clearly am frustrated with the overall experience.
12/2/2019
Roberta P. VERIFIED CUSTOMER
Brett was helpful and pleasant! He gave his card for assistance with my next service.
12/2/2019
Donald P. VERIFIED CUSTOMER
I was told my car would be serviced in one hour. After nearly 2 hours I asked if my car was serviced yet. It took another 10 to 15 minutes to complete. I came from Sequim which is over an hour away. That service call consumed most of my day. I expected more because I have always had good results with Honda's service centers.
12/2/2019
Carlos A. VERIFIED CUSTOMER
10/10 would recommend thank you
12/2/2019
Gene R. VERIFIED CUSTOMER
Tom was very friendly, and accommodating.
12/1/2019
James F. VERIFIED CUSTOMER
Very unsatisfactory experience.
12/1/2019
Wen L. VERIFIED CUSTOMER
Thomas did great. Steve the shuttle driver also deserves recognition.