West Hills Ford Auto Repair Service

Excellent customer service as always!!!!!

One of the reasons I brought my truck in was to replace the broken plastic tailgate handle on my truck. I t took me all of 2 seconds with a flashlight to determine it was the handle that was broke and nothing else. Brenda, the service writer said I was being charged 1 hour for a diagnostic to determine if the tailgate handle needed to be replaced. I said that was rediculous and she said how about a half hour? I asked what diagnostics were performed and she had no notes from the tech. I asked to speak with the service manager and she refused. She said she would have the tech call me but he never did. She now says that I will only be charged .2 hours. It seems to me as if they are trying to squeeze any money they can out of me. I plan on canceling my service plan and extended warranty that I got at the time of my vehicle purchase. I am a mechanic in a Harley service department, so I do have experience with how a service department should be run. This was a terrible customer experience and I won’t be back. One of the most important rules of business is that you can shear a sheep many times but you can only skin them once. I feel like they were more interested in getting as much money out of me as they could and absolutely no interest in customer satisfaction.

THANKS See you folks in 2,500 miles

Please consider how to perform oil changes in a shorter time frame? I come to West Hills because I bought my Mazdas there and I trust the work on them will be done well, but waiting for over an hour for an oil change appointment to be completed taxes my bad back pretty badly in trying to sit that long. Other than the time involved, I have no complaints about my service at West Hills.

you got me out of there in a timely manner. THANKS

Bryan was awesome!!!

Fast and easy. Everyone there was super pleasant!

Thanks Brenda Dun , her service excellent, we will buy our next Mazda car from this dealer again. Mike & Emily

One of my biggest pet peeves is not being updated when I’m there waiting. Colin made sure we were kept up to date several times. A+

Colin was very nice and the work was done in a timely manner

Kelsi was very thorough and pleasant ????

Work was done promptly and as requested.

None

My service representative was very helpful and considerate.

I was treated very well while my truck was being serviced and the staff answered all the questions I had. You run a class act at your dealership. Kudos to you.

Bryan was very professional, gave me an estimate time of service and it was less than.

Great service thank you!

It was obvious that he had the customer interest at heart. Very helpful and personable.

Chris Waggoner provided me with top notch Gold standard in customer service and took care of me as soon as I drove onto the lot. Great job!!

Colin has done a superb job in keeping me informed with the current status of my vehicle.