West Hills Ford Auto Repair Service

Bryan and all staff were kind and gracious during my visit. Your thoughtful staff kept me informed as I waited. The service is always the best. I bought my Protege October of 2002 at this dealership and have brought it here for service ever since. It currently has 261000 miles on it and still runs Great! Thank you very much Mazda and to the amazing service department!

I came in with an issue that was not resolved and was not given any sufficient alternatives but was still charged $120

Awesome service

He was very pleasant.

Bryan was a joy to work with on my car

As I told Brenda, she renewed my faith in ever returning to your location for service. I had a bad experience and have gone to Everett in the past to feel comfortable. She is an asset to Mazda.

No greeting from the first 2 techs I met in the service bay just “pull your car up.” Wasn’t sure where to go, or if I was in the right spot. How about a bit of basic training in manners: Good Morning! Are you here to have your car serviced? When I did find my way to speak to the service rep, he was very polite (thank you!) however, there was an incomplete job request on my appt reservation (items I had requested when I called were not on the ticket), and the estimated cost was nearly double what I had been told on the phone when making the appointment. I made some necessary changes w Colin because of my budget, and left the car with him. Colin did phone twice to give me the total cost and let me know the vehicle was ready. When I was off work, I headed over to pick it up. I knew the service dept would be closed, but when I made the appointment I was assured I could pay and pick up my car at the dealership desk. The dealership secretary was there, and though polite, had no record of my car, no keys, and apparently no way to discover these things. I asked to speak with a manager, who, after some repeated encouragement and 30 minutes of back/forth, produced my keys, but no invoice. More talk ensued. A second sales man appeared and helped solve the missing invoice problem. He offered kindly to pull my car around. Many minutes passed without a sign from him. My elderly mother (my ride) and I have now been at the dealership for nearly an hour trying to collect my car, having paid much more than I was expecting. I took the spare key, walked outside, found my car, settled my mother in and warmed her in the passenger seat. The missing salesman finally appeared, apologizing for the delay, handed over the second set of keys, and we were on our way. Not the hassle-free experience I was hoping to find.

Colin was fantastic, service exactly as requested! Thanks for making this a painless process!

Thanks for your help

I didn’t get the greatest news but he delivered it with compassion and empathy. He made a bad situation not feel so overwhelming.

I was told, as I picked up my car, that we needed a tiny, license plate light bulb replaced. I would have appreciated it if the bulb had been replaced during this service visit. If I had been called I certainly would have authorized such a minor thing. Otherwise, I'm perfectly happy, especially since the service was done a day early.

Service advisor arranged and completed everything I asked for and went over everything in the paper work. Very knowledgeable and professional. Its been a while since ive had a positive experience at this dealer. Thanks you for the great service!

Second time Chris has helped me. He is truly an asset for you. Nice young man, and a great representative for West Hills Ford.

I think they did an outstanding job.Iwouud trust them with my car anytime.

Very helpful and professional. Made sure all the required items for a 60K mile servicing were completed

Great service writer, mechanic, and shuttle driver. Very willing to help with my difficult schedule! Thanks for everything!

I loved that I did not have to call and get updates about my truck while it was being serviced because Brenda and Johnny kept me in the know every step of the way!

Brian was very helpful.

I was completely satisfied with Colin and would work with him again, however I’m not really excited about west hills. It is frustrating that if you schedule oil change and tire rotation, you only get to go the lube bay, and the certified technicians can’t take a look at any of your concerns. It’s my wife and twins primary vehicle .... so getting it back to west hills another day, for a car within warranty is just frustrating. . Also, took hour and half + for an oil change and rotation. My last Jeep dealer had oil change lane only cars out in 45.Thanks for listening.

It was nice to have a woman as a Service Tech.