Great customer service goes a long ways this day in age. Good communication throughout the whole procedure.
12/15/2018
Avin J. VERIFIED CUSTOMER
Mr. Waggoner was courteous, professional, and quite helpful. Overall, he was a pleasure to deal with.
12/15/2018
Jozseff M. VERIFIED CUSTOMER
Colin did a great job, retail car was great, but job was not. My radio was disconnected during the repair and was not reconnecting properly. Now I will need to return again to have this issue fixed.
12/15/2018
Steven W. VERIFIED CUSTOMER
Took 1 1/2 hours longer than promised and no inspection was performed on my car. Colin said about the long time and lack of inspection, “Sorry, they hung me out to dry with the Christmas party getting going”. Huh?? No offer to do it before I left, at a later time, or compensate me in some way for the frustration and lack of a complete job. First visit to your service department and, to be honest, I am pretty surprised and disappointed.
12/15/2018
Erick O. VERIFIED CUSTOMER
He was very helpful. Thanks.
12/15/2018
Raymond N. VERIFIED CUSTOMER
very professional great job I will definitely return for future service
Thanks again .
12/15/2018
Allen M. VERIFIED CUSTOMER
she kept me informed on progress, and was very helpful
12/14/2018
Chris G. VERIFIED CUSTOMER
We were very happy with the service and the promp and accurate updates on the progress on completion of the job.
CK Gilbreath
12/14/2018
Roger S. VERIFIED CUSTOMER
Excellent service,Brenda went above and beyond while providing outstanding customer service.
12/14/2018
Steven O. VERIFIED CUSTOMER
Cole did very well. Kept me informed and got the correct parts that were needed
Good job!!
12/14/2018
Jeffery S. VERIFIED CUSTOMER
I know you wont make right!! This ie my 3rd ****!! Management doesn't even try to blow smoke..they just dont responsend..good thing you only local ford dealer ..we also own a Toyota with all maintenance done there...night n day!!
12/14/2018
Alvin L. VERIFIED CUSTOMER
Kelsi is a keeper. Much better service with Ford than jeep. Took me 8 trips to get my nissisn fixed. Not happy with keep service on a new purchased vech.
12/14/2018
Nyla C. VERIFIED CUSTOMER
Exceptional! Thank you.
12/14/2018
Victoria K. VERIFIED CUSTOMER
Squeezed me in, in a pinch. Didn't wait too long. Free coffee. Good music. Shuttle service. Promptly greeted. Friendly team. Love the atmosphere :)
12/14/2018
Douglas R. VERIFIED CUSTOMER
I am extremely dissatisfied with how my service was handled. This includes all involved not just Kris. Neither of my Ford vehicles will be brought to your dealer ship for servicing. When my wife replaces her SUV a Ford product will be considered. West Hills has left a lasting negative impression.
Douglas C. Reimers
12/14/2018
Bryan H. VERIFIED CUSTOMER
Great communication & very helpful.
12/13/2018
John L. VERIFIED CUSTOMER
Ms. Dunn listened to my problem and my concerns. We reached an agreement and the problem was solved.
12/13/2018
Joseph K. VERIFIED CUSTOMER
Kelsi provided excellent customer service and Jeremy was truly interested in troubleshooting my vehicle and was able to repair it. Very satisfied with your service.
12/13/2018
Leona F. VERIFIED CUSTOMER
Colin was very helpful and informative.
12/13/2018
Marilyn L. VERIFIED CUSTOMER
Kelsi was very pleasant and helpful. I am very pleased with the professionalism and niceness of everyone I encountered today. It makes it a pleasure to bring my vehicle there to be serviced. Sincerely, Marilyn L