West Hills Ford Auto Repair Service

Service was very good ????

Nest place to go

Brenda is the best. She's professional and courteous. She really makes the experience for my family and I a delight.

Can you please make sure that my name showed up as Rosalina Cruz N

You could not help me with a warranty issue with my truck. Service was good. We need to get this problem resolved.

He is knowledgeable and courteous. Excellent customer service

We were treated well and got in and out in a timely manner.

Outstanding job and thank you for all your hard work Mr Cole and for haveing him. Thank you for having Mr Cole.

None

Kelsi always goes the extra mile to provide personal and professional service on every visit. It’s an absolute luxury to have a service provider you can trust and always has your best interest in mind as a customer. Kelsi takes the time to explain every aspect of the service before and after it’s performed. She always takes the time to keep you updated throughout the process and informs you immediately if there any additional repairs or parts needed prior to commencing any further work. Kelsi represents the perfect balance of both a professional and personal service advisor. Her positivity and personality always makes you feel welcome and appreciated.

Brenda kept me informed in advance of the work that needed to be done. She also gave me an close estimate of the total cost and the amount of time that would be required. Brenda was very polite, professional, and efficient. It was very helpful knowing all of the information in advance of picking up the vehicle. Thankyou, - Ken Kraft

Professional and courteous

Everyone at west hills ford is great

Your service department went to great lengths to assist in correcting the problem with our car. We are very grateful.

I brought in my 2012 Ford Expedition EL Limited in for repair and it turned into a super drawn-out experience. I had an extended warranty, which covered the repair, but Ford Warranty required an engine tear down. The tear down took 7 days, plus a week for all the testing even before the tear down took place! West Hills Ford had my truck since May 28th and today I picked it up (June 21st). I called several times to find out the status but because West Hills doesn't have the option to hold, I left voice mails. Colin Arper only once called me back. Because I wasn't getting my call backs returned, I had to call and ask for other available service people or the service manager, John. The communication was terrible! Once Ford Warranty approved my repair, the rebuild only took 2 days. I was never given a truthful explanation other than, "well, it was a big job." I'm completely unimpressed. When I went to pick up my vehicle, I spoke first with John the service manager to express my dissatisfaction and wanted to know if he'd be willing to help me out and at the very least waive my $100 deductible. He told me that he would not do that and gave me several reason why he wouldn't. A couple reasons were dishonest, but I wasn't going to argue with him; that would've been very unfruitful. In the end, I left feeling like I had just been patronized and disrespected. I was really hoping that he or Colin would make it right or take off the $100. I have to admit that it's crazy he wasn't able do that when he was billing Ford Warranty $3800 + several hundred for the rental. Because West Hills had my car over a month, dozens of my coworkers had been asking me about it and I was able to share with all of them how awful of an experience I had. I know specifically of two who were going to take their car in for service but will not be going to West Hills. It's too bad that John the service manager had a golden opportunity to make things right and wouldn't probably appeased my dissatisfaction. Instead, he made me very angry by the way he treated me. I will not hesitate to share my experience with everyone I encounter as well as leaving honest online reviews. I hope whoever reads this will pass this along and use this as a teaching opportunity in customer service.

Ms Schroeder handled the servicing of our car professionally.

Initially I was not happy after continued hold so I went online to schedule service but due to the newness of the recall I requested a call back to ensure parts were available and to better understand how long to expect. After not getting a call fir over a week I called only to be told that the service write will discuss when I bring my explorer in.. that does not help with the before mentioned or if a rental would be needed. Fortunately I was transferred to a service writer that seemed far more knowledgeable and ensured all went really smoothly and not inconvenient

Colin’s Service was professional to the highest degree he is a friendly and professional employee. A great asset.

It was very good thank you

Brenda was awesome!!