Always treated well there and am always satisfied with service.
11/6/2018
Karen W. VERIFIED CUSTOMER
Great job by everybody that young man that greeted us and the service lane Terry and the service manager
11/6/2018
Dalton M. VERIFIED CUSTOMER
Friendly and knowledgeable customer service in a no pressure environment. I was apprehensive about bringing the vehicle into the “big dealership” but ultimately I am glad I did. I feel like all my concerns were addressed and handled with the utmost attention to detail. Way to go guys, you went above and beyond!
11/6/2018
Robert H. VERIFIED CUSTOMER
Everyone thorough and very nice.
11/6/2018
Vincent E. VERIFIED CUSTOMER
I was pleased with the service. Always difficult getting the service record reestablished when moving to a new area.
11/6/2018
Sheri E. VERIFIED CUSTOMER
Agreed in the beginning with a different service person that there would be a 5% Senior Discount. Had to return to person to get the refund.
Stated I needed a new battery. I went to Les Schwab after and they said the battery was still good. Now I have lost trust in your service department. I asked that the squeak in the steering wheel be fixed. I was told there was no squeak. When I was backing out to leave the squeak was still there and I motioned for the service person to come hear it. He said it was coming from outside around the rubber boot. He said I could take it to a car wash and spray around it and that might clear it up. ****, I identified there was a squeak so fix it when it was in for service and do not hand the problem back to me to fix. Reset the trip odometer and I lost my data for my log.
11/5/2018
Yasmin A. VERIFIED CUSTOMER
Very satisfied.Gennifer was awesome.
11/5/2018
Susan Z. VERIFIED CUSTOMER
she was very professional & explained issues clearly.
11/4/2018
Edgar T. VERIFIED CUSTOMER
Aaron’s assistance in getting our vehicles serviced has always been a great job well done.
11/4/2018
Steven A. VERIFIED CUSTOMER
Took a long time
11/4/2018
Peter H. VERIFIED CUSTOMER
Intelligent, efficient, personable
11/3/2018
Ricco G. VERIFIED CUSTOMER
He's great. Raved about him. Dude gets **** done.
11/3/2018
James I. VERIFIED CUSTOMER
Enjoyed hanging out and looking at new cars while my Lexus 450h was being serviced. Terry did a great job explaining what was done and what else needed to be done by me if I declined their service
11/3/2018
Douglass R. VERIFIED CUSTOMER
Good
11/3/2018
Caitlin L. VERIFIED CUSTOMER
Amanda was great and really attentive to the time, always keeping me updated.
11/3/2018
Iris W. VERIFIED CUSTOMER
Sorry—I meant to check YES. Mandy was very helpful. She made every attempt to assist. It is Toyota that I am unhappy with. Being charged $1200 for an audio system on a car that is only a few years old and only had 40,000 miles on it is unacceptable. I’m extremely upset with Toyota
11/3/2018
Sharron P. VERIFIED CUSTOMER
Mandy was professional and very pleasant to work with. She helped with getting quotes for tires for my next service visit. I appreciated her taking out the extra time.
11/3/2018
Gregory M. VERIFIED CUSTOMER
After tire rotation, shimmy in front end from 55-70 mph. Happens when tires are rotated w/o also being balanced.
11/3/2018
Samantha M. VERIFIED CUSTOMER
Aaron, went above and beyond today. I’m sure that he gives every single person who goes through his desk the same high regarded service, but he truly made me feel special. I was an Assistant General Manager in the hospitality business for many years, so I know good service. His heart shown in the care he made sure to provide with my experience and my vehicle today. Thank you, Aaron. Keep up the laughs, (bromance), and good heart. You’re killing it.
11/3/2018
Jordan J. VERIFIED CUSTOMER
Love Heartland Toyota's wonderful service department. Keep up the amazing customer service!