I would like someone to tell me why it takes 1 1/2 hrs to have my tires rotated and balanced and a safety inspection completed.
I have better things to do than sit in a dealers office for that length of time..
1/23/2019
Gary W. VERIFIED CUSTOMER
I arrived for my am appointment and the service
Representive was professional polite and went the extra mile to make sure the service my car needed was done and in a timely fashion. I would recommend Heartland Toyota.
1/23/2019
David L. VERIFIED CUSTOMER
The only thing I can say is keep up your world great work
1/23/2019
Colin W. VERIFIED CUSTOMER
The only issue I had with the service was that I was initially overcharged for the service by $100. The concerning thing is that I have had the same maintenance performed at the dealership before, and there has been consistently an issue with what is covered under my warranty. Besides that, everything was performed to my expectation.
1/23/2019
Emerson A. VERIFIED CUSTOMER
2.5h wait on a scheduled serviced for basic oil change and battery replacement
1/23/2019
James B. VERIFIED CUSTOMER
Dustin has clear communication and excellent customer service. He has consistently aided my efforts to ensure the utmost best care of my vehicle and the support staff are as top-notch as he is. I hope that all staff in the service department are adequately paid for there service as the living wage in the area increases due to the vast number of Seattle transplants. If not, I would encourage rapid amelioration in the form of pay increases.
1/23/2019
Scott I. VERIFIED CUSTOMER
Rick was awesome. Thank you for the great customer service.
1/23/2019
Kim W. VERIFIED CUSTOMER
Thanks for the fast service.
1/23/2019
Xuan H. VERIFIED CUSTOMER
Scott was very helpful, efficient and customer- oriented
1/23/2019
Dan S. VERIFIED CUSTOMER
The initial large part of the repair i believe may be fixed but I won't know until I drive it a few times. The secondary problem i had wasn't fixed. There are 2 lights on my dash that are supposed to come on when the headlights and the driving lights are in use and they are burned out. I felt like this wasn't taken seriously. Thanks
1/22/2019
Michael L. VERIFIED CUSTOMER
Very responsive ~ thank you!
1/22/2019
Don T. VERIFIED CUSTOMER
As usual was topnotch in all aspects. However, I would like to give a special shout out to Sarah in the coffee shop. Observing from afar she is one of most dedicated service persons I have ever seen. Profession, friendly, courteous. Working for years in the food service business I was very impressed with her work ethic. I would love if there was some way of honoring her. She is a asset. Thank you.
1/22/2019
Bea D. VERIFIED CUSTOMER
Dustin went above and beyond on helping with decisions about the repairs o n our Rav4. He explained the problem and helpeled us have all the facts to make a decision.
1/22/2019
Ken C. VERIFIED CUSTOMER
The service on my car was done very efficiently. People were polite and helpful in the dealership.
1/22/2019
Matthew L. VERIFIED CUSTOMER
Poor customer comunication. I received no phone call for when my vehicle was completed. I called twice in one hour apart and was put on hold and told someone would call shortly, no call back. Our family and time are very important to us. Thank you to Dustin for clearing up some of our questions. we hope for an improvement next time we have contact.
1/22/2019
Brenda R. VERIFIED CUSTOMER
Dustin was welcoming and provided me great customer service
He was busy on the phone when I came to pick my car up. The young lady at the desk next to his was just as friendly and helpful
All 10 out of 10 for both
Also the young man who escorted me in and introduced me to Justin should also get kudos. Had a smile when I got there was still smiling 5 hours later.
1/22/2019
John R. VERIFIED CUSTOMER
He was excellent. Fantastic service!
1/22/2019
Danielle P. VERIFIED CUSTOMER
The dashboard in my car was not properly replaced, it is sagging above the gauges so I have to come back tomorrow. There was also a large wad of insulation left from the work. I stopped coming to this dealership because of their lack of attention to detail, and this is another example of it. I have to waste my own time to come back for something that should have been done properly the first go.