I really felt the service by the Service Rep was really great. The only challenge was I waited 2 hours for the techs to do a simple oil change, because there were only 2 techs on duty at 4:30pm.
7/26/2019
Chase E. VERIFIED CUSTOMER
He was super helpful and knowledgeable and kept me informed every step of the way. Thanks for taking care of me Dustin!
7/26/2019
Christina D. VERIFIED CUSTOMER
i’ve used Toyota service for over 30 years and the service has always be excellent.
7/26/2019
Steven M. VERIFIED CUSTOMER
Great service
7/26/2019
Tom G. VERIFIED CUSTOMER
Dustin’s customer service was excellent. Very friendly and helpful in determining what was wrong with our 4Runner. Thank you for your excellent customer, Tom G
7/26/2019
Sarah A. VERIFIED CUSTOMER
Austin was great!
7/26/2019
David B. VERIFIED CUSTOMER
Expensive
7/26/2019
Keith S. VERIFIED CUSTOMER
Quick and exactly what was expected. Good job
7/26/2019
Valerie F. VERIFIED CUSTOMER
Austin was great! He was well informed about the service department and explained future services that my vehicle will need. In fact, after returning home, I scheduled my rear brakes to be serviced.
7/26/2019
Tyrus E. VERIFIED CUSTOMER
As usual the staff were very nice and friendly. The only dealership I actually stick around while my truck is serviced.
7/26/2019
Juan R. VERIFIED CUSTOMER
As usual my service was awesome!
Friendly and fast..thanks Mandy
For making sure all the work was
done on my car.
7/25/2019
Janey A. VERIFIED CUSTOMER
Gennifer was courteous and professional
It was a pleasure to have her as my service
person
7/25/2019
Mark S. VERIFIED CUSTOMER
My only concern is that it feels like the inspection skills could be better. Prior inspection did not show the steering box issue which is a big deal AND very expensive. Throw in the fact that we have not driven the Tundra much at all in the past 2 months and I feel frustrated.
Austin was great. I think he cared about providing a good experience and sensed my frustration. I had to bring the Tundra back to get the brakes bled again as they had air in the lines and Austin was very concerned and promptly addressed the issue
7/25/2019
John B. VERIFIED CUSTOMER
Mandy Martin was a go getter. There was a line of three people waiting for service in the reception area. I was number three. Mandy followed another employee in to take care of the backlog. Mandy ushered me back to her office, found my appointment, walked out and took mileage and explained what would happen next in no time what so ever. She delivered me to meet Niko, my sales rep, and helped me get settled in to the dealership. After my service was done, she greeted me again in the waiting room. I told her that it was too soon and I wasn’t finished with my laptop. She was unfazed. Mandy said Okay, see me when you’re ready! Minutes later, I approached her and she was serving another customer. I waited briefly in a chair by the windows and was quickly attended to by Mandy. I noticed she was the only employee visible in the service office. Mandy is an asset to Heartland Toyota and I’m glad she is there to provide professional customer service. Thank you Mandy!
7/25/2019
Mary G. VERIFIED CUSTOMER
My case manager was outstanding
7/25/2019
David A. VERIFIED CUSTOMER
Richard Wessel was an amazing service advisor . Treated me and my family well. Will definitely recommend this dealerships service department for our friends and family .
7/25/2019
Jarret P. VERIFIED CUSTOMER
Austin was very responsive to my questions, his attentiveness was very much appreciated.
7/25/2019
Katherine C. VERIFIED CUSTOMER
Trenton was very friendly and knowledgeable. He showed me where I could plug in my computer while I waited and where to get drinks.