Hope we can resume car wash use in Bremerton soon.
3/21/2020
Robert T. VERIFIED CUSTOMER
He was very courteous & helpful regarding future work needed.
3/21/2020
Linda T. VERIFIED CUSTOMER
It was my first visit and had no clue what the process was. The person who scheduled my appt gave no instructions or help set customer expectations. I talked to a tech at time of scheduling and he too did not give any info. I get there, told to wait along the wall. Chose not to sit due to social distancing and no clue if chairs were sanitized routinely. I was eventually acknowledged and started the check in process. My info was not in system, something the scheduler could have done with first contact. Your process is clunky and not customer focused. Car also was not washed, due to virus but unsure why, sick staff, risk of exposure? Also not communicated. No hand sanitizer or offer of sanitize wipes. All in all not impressed
3/21/2020
Jawad Jeizel. VERIFIED CUSTOMER
Thank you for your help! Best service
3/21/2020
Clint B. VERIFIED CUSTOMER
Excellent job Daniel!
3/20/2020
Carolyn V. VERIFIED CUSTOMER
It is difficult to get service for my rav4ev since the service department doesn't have a form for that. They talk with me about an oil change. Not sure if they completely finished the 5000 mile service....
On another note they cannot get to the charge station...however the friendly Kia dealership nextdoor was more than happy to help.
On another note..there is a 2014 rav4ev on the lot but we were told no one can try it out because they don't charge it
3/20/2020
Marta R. VERIFIED CUSTOMER
Dustin is very professional as well as caring. He explains everything clear and makes sure I understand everything.
3/20/2020
Gilrene M. VERIFIED CUSTOMER
They missed letting me know that there was a problem with the water that is for my windshield. I now have to make another appointment.
3/20/2020
Thomas N. VERIFIED CUSTOMER
Timely and clean, with a smile.
3/20/2020
Dennis F. VERIFIED CUSTOMER
Thanks...
3/20/2020
Monte S. VERIFIED CUSTOMER
Yes I have very good service employees there we’re all friendly and nice and answered all my questions that I needed to know you know I am in my high 70s I have a lot of questions for these new electronica pushbutton stuff thank you for your service
3/20/2020
Dean S. VERIFIED CUSTOMER
Great customer service!!!
Courteous, Efficient!
3/20/2020
Steven P. VERIFIED CUSTOMER
Perfect!
3/20/2020
Richard P. VERIFIED CUSTOMER
No issues were found. It still seems like there is something wrong. I understand that something's can be tricky to find
Waiting for the next error code.
3/20/2020
Robert A. VERIFIED CUSTOMER
Understood my car issues and fixed them quickly
3/19/2020
David R. VERIFIED CUSTOMER
This time yes!
Though previously not satisfied with the implementation of the directions I gave for the service last year.
3/19/2020
James D. VERIFIED CUSTOMER
Ok
3/19/2020
Jennifer . VERIFIED CUSTOMER
The staff was friendly and helpful. Dustin was awesome and had an extra key made for me, which I so appreciate. I will be back when possible to have a few things fixed on my 4runner. Thank you so much, Jennifer Letellier
3/19/2020
Krisandrea A. VERIFIED CUSTOMER
I, and three other people, remained sitting in our cars because your sign told us to. After watching folks mill about inside the building for 10-15 minutes, I called the service department to see if they were actually working. All of us that were waiting were immediately attended to after I called, but it seems like maybe that shouldn’t have been necessary. My car just needed a check-up, no oil change was needed. I was told it would take about an hour. 1.5 hours later I went to see how much longer and noticed my car was sitting in the “work done” lot. No idea how long it had been there, but the woman who checked in right after me, who did have an oil change, was long gone by then.