I was standing there in a sea of people with no appointment and suddenly Zach appeared. Fixed my life. More like him please.
10/3/2017
Tania C. VERIFIED CUSTOMER
Excellent customer service and professionalism
10/2/2017
Gerald N. VERIFIED CUSTOMER
Allen provided excellent service. He was very competent and professional.
10/2/2017
Robert S. VERIFIED CUSTOMER
Great customer service and decent wait time
10/1/2017
Tanya C. VERIFIED CUSTOMER
Zachary was great, he took care of all the service my jeep needed
10/1/2017
Joel B. VERIFIED CUSTOMER
It was a perfect experience. I don't know what else to say. Allen was great. I had another representative help me when I checked out and he was super also. I do not know his name.
10/1/2017
Brent S. VERIFIED CUSTOMER
A 2-hour service took 6 hours because the location didn't have the part from the service special despite I made the appointment days ago. Car was eventually brought out dirty (valet couldn't find it for a few minutes) which was disappointing since it had to have sat there doing nothing for 4 hours. I also arrived with the gas very low because Marcos said he would top it off for free if I left a positive yelp review (which I had done). It was returned to me with the gas light on and almost completely empty that my first stop ended up being a gas station.
10/1/2017
Sandra J. VERIFIED CUSTOMER
Zachery went above and beyond in the service that he provided. Thank you.
10/1/2017
Brian B. VERIFIED CUSTOMER
Billy is the best!!
10/1/2017
Diana B. VERIFIED CUSTOMER
Troy Miller was great! Provided the best customer service. i really appreciate how nice and professional he was.
10/1/2017
Keith O. VERIFIED CUSTOMER
My tires don't appear to have been rotated and the tire pressures were not set to 35 psi as stated in the work order. Additionally, no reminder sticker was put in the vehicle.
10/1/2017
Matthew B. VERIFIED CUSTOMER
Soo far the sequel is not present anymore. Thank you that was driving me nuts. But if it returns I'm be back.
9/30/2017
Mercedes O. VERIFIED CUSTOMER
Very friendly and kept me updated
9/30/2017
Marilyn B. VERIFIED CUSTOMER
Apparently the service team installing my new tires made some mistakes which turned my 2 hour wait time into 3.5 hours, and I did not receive the car wash I had been promised. Dave Greathouse is pleasant to work with and it seems the delay was not his doing. Had I know the service would take so long I would have not waited at the dealership the whole time.
9/30/2017
Russell B. VERIFIED CUSTOMER
Great service.
9/30/2017
Patricia D. VERIFIED CUSTOMER
Zach is nice to work with. I like him.
Good job!!!
9/30/2017
Courtney C. VERIFIED CUSTOMER
I moved to Carlsbad, but Zachary is so awesome I insisted on driving down to Rancho so I could get my oil changed, 10
Out of 10 service!!
9/30/2017
Gustavo O. VERIFIED CUSTOMER
Excellent service! Excellent service advisor!
9/30/2017
Dave J. VERIFIED CUSTOMER
Great service Advisor, got the car done in the same day. always with a great smile.
9/29/2017
Kevin C. VERIFIED CUSTOMER
I made an appointment to bring in my Jeep Compass for a recall replacement. The service department knew the make and model of my vehicle before I arrived, yet still had me come in when the parts needed to be ordered. I was a little irritated that I had to miss work, and will still need to come in when the parts are available.
Allen was warm and kind, but the estimate that I received for "recommended" work seemed exorbitant! $55 to replace my front and back windshield wiper blades? I agree that my jeep is in need of service, but I am certain that there are other establishments that can handle the types of repairs listed on my estimate for a lot less.
Thank you.
Warm Regards,
Tamar Collins