Rancho Chrysler Jeep Dodge Ram Auto Repair Service

Billy is always professional and cares about the Customer.

Great service! All my questions were answered, a rental was offered, and I was kept up to date

After going home, I noticed some scuff marks on the hood of the vehicle. It seems someone put something on the hood when they were working on the car. I used rubbing compound to clean the area and noticed small dents on the hood. I hope someone can go back and see on the workshop cam to confirm and see what was placed on the hood. My vehicle was taken to the shop at 8:40AM and collected around 10:30AM on Saturday 10/07/2017. Very disappointed.

Very pleased with Troy Miller. He was very courteous and my car was ready when he said it would be.

The brakes you installed fell off on the way home. Subsequent followup has been miserable and the most unprofessional experience ever. Would be interested if anyone actually read this and responded.

Billy was very thorough and did a great job

Great customer service! I will definitely bring my car back for maintenance, the advisor was super nice and made sure that I was taken care of. Thank you Zack!

Allen and Zach were very helpful.

Kudos for William Amaral---"all service with a smile" and does what he says. An asset to Rancho Jeep!

Great worker

Billy,Thank you for your professional service.

Service was quite good. Troy Miller did the best he could with a very bad situation - a high dollar, bad product. My 1500 EcoDiesel has been in/out of multiple dealerships for multiple problems. This last one was really bad, forcing it to be in Rancho's shop for a month. Troy was exceptional through the whole mess - very pleasant and accommodating. Your sales dept, however, ****. I tried to trade it in upon getting it out of the Rancho service depot and a I told a sales manager what had happened throughout the life of my vehicle - basically, that it was a poor product, that I wanted to trade in and give Ram another shot at purchase - this is my 3rd Ram in 15 years. I asked him if he would attempt to make the situation right to keep me as a Ram customer and he said he would do all he could. Then he appraised my truck for $3,500 under KBB wholesale. He told me there was "no wiggle room" for trade-ins. I promptly left the sales department and indicated that I would never buy another Ram/FCA product again. That evening, I received a call from separate Ramcho salesman saying that he was authorized to offer me $1,500 over wholesale. I would tell you that getting kicked in the teeth by having bought a poor product was enough. Having a slimy sales team kick me in the junk at the same time - COMPLETELY UNACCEPTABLE!! Never again will I buy another FCA product, much less buy it from Rancho. Btw, bought a $71,000 Chevy this week and the Ram is going to CARMAX this weekend. Troy Miller, in service, was great.

Excellent service. Polite, knowledgeable, helpful, and efficient.

Fast service for a walk-in. Accurate estimate.

We always appreciate Dave Greathouse's attention and patience to help us with our old Town and Country van. My husband has confidence in him and prefers Rancho for our needs. We will see you again. Regards, Lisa Caputo

Everything went smoothly. Allen was accommodating and nice to work with.

My last transaction was regarding the change in the ignition key. I was not informed that I would loose my alarm and that the replacement will need me to lock and unlock every door. I am still awaiting an explanation from Allen Bendix.

As a long-time Rancho customer, Mr. Amaral has always treated me with courtesy, honesty and professionalism. Attaboy Bill!

Dave always takes great care of me and my Jeep!

Nice work