Mr. Jones is extremely courteous, patient and professional. You definitely chose wisely! :-)
5/23/2025
Bruce B. VERIFIED CUSTOMER
Bryan and the Ford service team provided outstanding service on a short timeframe. Diagnosed the mechanical issue and fixed the issue. Six stars on a five star scale.
5/23/2025
Bryan S. VERIFIED CUSTOMER
Excellent
5/23/2025
Melba J. VERIFIED CUSTOMER
Very professional, yet cordial and a great rapport rapport with customers
5/23/2025
Garry G. VERIFIED CUSTOMER
Car was returned to us with a large crack in the windshield so we had bring the car back to the shop. Sutton did not charge us for the new windshield but I wish they would have kept the car and fix the windshield. Jillian was great in getting the job done and arranged getting the car delivered to us and saved us a trip.
5/23/2025
Nicole C. VERIFIED CUSTOMER
Jillian was amazing. She helped me with everything I needed. The whole process was easy working with her.
5/23/2025
Larry Y. VERIFIED CUSTOMER
Jason is always personable and Professional, I appreciate Jason very much...
5/23/2025
Sandra Beuten. VERIFIED CUSTOMER
Jillian is amazing and so knowledgeable.
5/22/2025
Vicki V. VERIFIED CUSTOMER
Always a great experience, Bryan is always great to work with! And he’s bilingual!
5/22/2025
Tonya E. VERIFIED CUSTOMER
Jillian Stanford is always professional
5/22/2025
Jacquelyn D. VERIFIED CUSTOMER
Jillian Stanford is a great service advisor,She's a great person to help you when it comes to your vehicle. Jillian know what it takes to make sure you're aware of what it takes for your vehicle to get the best service that can be done. Thank you for caring.
5/21/2025
Joan F. VERIFIED CUSTOMER
Efficient, pleasant, knowledgeable service. Always get that level of service at Sutton
5/21/2025
Anthony R. VERIFIED CUSTOMER
Jason provided excellent customer service. He was very friendly and polite. However, whom ever cleaned the interior of the truck did a fair/poor job cleaning. For example: the person only partially wiped the dashboard leaving about 25% of the dash surface with dust and there was debris from the trees inside the door cup holders. It's obvious the person did not clean this area of the doors×4 at all. The person did do a good job of vacuuming the carpet
5/21/2025
Chicago Heights. VERIFIED CUSTOMER
Jillian always strives to do her best. I've never had a bad experience with her, just professionalism
5/21/2025
Sharon R. VERIFIED CUSTOMER
My service rep was very professional and highly qualified. Excellent customer service skills, he made me feel important and made sure I was fully aware of the services that were recommended.
5/20/2025
Charlie R. VERIFIED CUSTOMER
The service provided to me was outstanding and I thank Melissa because she always make me feel a valuable customer.
5/20/2025
Al C. VERIFIED CUSTOMER
Gloria was extremely helpful and she is very knowledgeable and has great customer service