Jillian always Provides 100 percent Customer Satisfaction and Customer Service and makes sure that all of needs are met every time we comes in to Sutton Ford without any Hesitation.We really appreciate all of your help.
6/4/2025
Jacquelyn D. VERIFIED CUSTOMER
Jason is a great service advisor and I really appreciate the help he gave me with my SUV. Keep up the awesome work you have done.
6/3/2025
Daniel G. VERIFIED CUSTOMER
The service is very good, they’re very efficient and very kind
6/1/2025
Nicole P. VERIFIED CUSTOMER
The hours on the website are wrong and myself and several others had to sit in our car and wait..that should be corrected immediately!!
6/1/2025
John B. VERIFIED CUSTOMER
I was pleased with what the Mecanic did. I am very displeased with booking an appointment for 8 AM and the service didn’t begin until 915. What is the sense in booking an 8 AM appointment and not being done until 10:15 AM for a simple oil change and tire rotation
6/1/2025
Carolyn J. VERIFIED CUSTOMER
The service was excellent.
6/1/2025
Debbie G. VERIFIED CUSTOMER
Gloria was very polite and professional
5/31/2025
Veronica C. VERIFIED CUSTOMER
Great job
5/31/2025
Micheal C. VERIFIED CUSTOMER
I did bring it back because the inside was not clean
5/31/2025
Bernice B. VERIFIED CUSTOMER
Great company!
5/31/2025
Lisa C. VERIFIED CUSTOMER
I am always pleased with the service Sutton provides. All the staff are great. Keep up the good work everyone!
5/31/2025
Ricky J. VERIFIED CUSTOMER
????
5/31/2025
Kiara H. VERIFIED CUSTOMER
Jason was amazinggggggg
5/31/2025
Johnella J. VERIFIED CUSTOMER
Excellent customer service and professionalism!
5/30/2025
Louise R. VERIFIED CUSTOMER
Gloria was very courteous and helpful.She explained to me about the filters that I needed on my Ford Edge. It was quite a learning experience. Thanks Gloria.
5/30/2025
Jerome K. VERIFIED CUSTOMER
Courteous and proactive.
5/30/2025
Susan H. VERIFIED CUSTOMER
Melissa is awesome!! I couldn't ask for a better representative.
5/30/2025
Marisela S. VERIFIED CUSTOMER
Always Great Hospitality
5/30/2025
Dathine B. VERIFIED CUSTOMER
Gloria Sellers was a very kind and thoughtful individual. I felt comfortable with her assistance.
5/30/2025
Rance R. VERIFIED CUSTOMER
My poor experience is not a reflection on Jillian, I have no complaints with her or staff. My complaint is with Ford regarding my vehicle. The issue with my vehicle is exactly the same as the coolant intrusion recall which list 2017 Ford escape eco boost (same as my car) but I’m told my VIN is not listed in 12V-431/12S39, well it should because I have the exact same problem. I will contact NHTSA for further guidance but I’m disappointed. I’ve purchased 5 Ford vehicles in my lifetime but maybe I’m purchasing with the wrong manufacturer. Ran