Sutton Ford Auto Repair Service

Job well done

Yes! Jillian did a wonderful job providing excellent service!! She kept me in the loop on what was happening throughout the process.Jillian also advocated to ensure everything was covered and taken care of. I’m so very grateful for all of Jillian’s efforts taking care of my vehicle.

My oil is leaking now

Jason is always kind, considerate and knowledgeable.

Bryan is thorough, thoughtful, and has presented himself as friendly and is extremely trustworthy. He listens to the customer's concerns and responds fully. He's a great representative for Sutton Ford!

Friendly, thoughtful, and professional. Everything you could want in a service experience plus more!!!

Gloria answered all my questions and was very helpful

Excellent customer service from Jason

Bryan was great! Thank you

She very pleasant and accommodating

Miss Gloria, she was very helpful Gave me good service

He was very professional and polite. Kept me informed the work status of my car.Thank you Brian.

She showed absolute professionalism from start to finish!

Everything went well at Sutton Ford service team. Keep up the good work.

Melissa was awesome as always. She worked hard communicating with the manufacturers to assist with financing my transmission problem. She’s courteous and professional.

I called a week before my appointment to see if I could have a tire brought in because I knew there was a piece of metal lodged in my tire and thus I’d probably need a new one. Instead, the gentleman on the phone said that they couldn’t pre order a tire before physically inspecting the vehicle. I even offered to send a photograph, however, if that would have helped make a determination before I arrive so I could minimize my time at the dealership. Yesterday, when I arrived the technician mentioned that I probably wouldn’t need a new tire upon a quick initial inspection and so I told him I would wait for my vehicle at the dealership. Then, he calls me an hour later while I’m waiting in the showroom areaand instead of letting me know that my car is ready he tells me that I, in fact, do need a new tire and I’ll have to come back to the dealership in the late afternoon when the vehicle is ready. I ended up wasting a hour at the dealership when I had a meeting later that morning that I could have been preparing for. This could have all been avoided if the First Gentleman I spoke with on the phone would have just pre ordered a tire when I called to make him aware of the situation in the first place. I understand the financial risk to preordering tires from the dealer’s vantage point but he could have at least offered me the option to pay for it myself if I would have liked to hedge my risk.

Bryan Jones always makes sure my cars are taken care of! Thank you!

Very good

He was very professional

My first comments weren’t accepted, Bryan was great. Service was slower than expected, requested an envelope for paperwork and the person said no with a smile. Thank you.