Please get your phone text system to work more accurately. Jill was very nice but i got a text at 1030 am that my car was ready. Drove all the way there from New Lenox with my one year old granddaughter. My daughter wasted her gas cuz when we got thete Jill told me that the texting system wasnt working propperly yet. My car would not be ready til 1230 or after. She said ignore texting. We call you when it is ready. Thank God my daughter hadnt left the lot yet. Please fix that system. What an inconvenience.
5/5/2017
Eugene H. VERIFIED CUSTOMER
Well informed by your staff do any questions that I may ask in regards to my vehicle informed of this more cars needs like the filter that needed to be changed today
5/5/2017
Debra R. VERIFIED CUSTOMER
Called to make an appointment for my Auto Butler and Oil Change. I couldn't get an appointment for the Auto Butler until the end of May so I said I would take that and just go to Quick Lane for my Oil Change. The woman stated I should still make an appointment for that. My appointment was for 8:15 a.m.. I was there around 8:00 and didn't get out of there until almost 10:00. What was the point in making an appointment if I wasn't going to be serviced at my scheduled time? I've been coming to Sutton Ford for years and have always gotten excellent service until today. I could have just arrived when you opened and gotten in and out faster.
5/5/2017
Alice W. VERIFIED CUSTOMER
Thanks for being so nice and polite
5/5/2017
Tommie H. VERIFIED CUSTOMER
You have a very good manager,Thanks you
5/5/2017
Dwayne P. VERIFIED CUSTOMER
nice job done
5/4/2017
Kevin M. VERIFIED CUSTOMER
Bryan was excellent and very helpful. He took the worrying I had about getting this resolved and made it a none issue.
5/4/2017
Susan N. VERIFIED CUSTOMER
Prompt and friendly service
5/4/2017
Juanita E. VERIFIED CUSTOMER
Jillian is a very special person always very polite and respectful she remembers her customers and goes above and beyond to help and answer our questions if she doesn't know she will find out for you. My rating for her is more than a 10.
5/4/2017
Adrienne G. VERIFIED CUSTOMER
I am a new customer ( one month) at Sutton Ford Auto. I hope they keep up the excellent customer service.
5/4/2017
Constance P. VERIFIED CUSTOMER
Jillian is always helpful and always has a smile on her face as she greets you.
5/4/2017
Harold W. VERIFIED CUSTOMER
Bryan always gives complete professional and friendly service whether he is behind the desk or working with the cars.
5/3/2017
Darryan A. VERIFIED CUSTOMER
Was informed about status of my auto
5/3/2017
Deborah W. VERIFIED CUSTOMER
Bryan jones has the best customer service. He knew that it would be a good 1 hour to fix my truck. So he ask me what I wanted while waiting and I said some fresh coffee. Lo and behold I got my fresh coffee. My tire was replaced and I got some good coffee. Yay me.
5/3/2017
Raymond K. VERIFIED CUSTOMER
Dave is awesome I was in the area and my check engine light was on so I called him and he got it taken care of in a couple hours ! I love Sutton Ford !
5/3/2017
Terrence T. VERIFIED CUSTOMER
I've dealt with Melissa LeBran every time I've had to get service on one of my 4 Lincolns and she ensures that I get the best professional service possible.
5/3/2017
Gregory B. VERIFIED CUSTOMER
Thanks
5/2/2017
David L. VERIFIED CUSTOMER
None of my scratches were taken out or removed
5/2/2017
Richard H. VERIFIED CUSTOMER
Everything just fine great dealership Melissa is grreat