Sutton Ford Auto Repair Service

Jessica was excellent. She made my visit wonderful.

She was friendly and smiling and even remembered my name when she welcomed me into the store! Great job and customer servjce!

Jessica was outstanding.She was knowledgeable of the product/Service that I was looking for and gave me options.There was a longer wait ,she offered to call me when it was my turn so I was able to go to my vehicle so I would not have to be by people (due to Covid) as well I was able to use my computer to catch up on some work I needed to do.Overall my experience was one of the best I have had with getting a service done and unfortunately this is not the norm I’m most service centers I have used in the past.Sutton Ford has a winner on there team. Thank you Jessica and Sutton Ford ,I will definitely be coming back .

Jessica was very thorough, efficient and friendly. When I was waiting for a ride, I listened to Jessica talk to every customer that came in or called with the highest degree of professionalism. Jessica and Sutton Ford have provided the best customer service of any dealership I have been to.

To high

Great service

Jessica took very good care and time to make sure that everything was don right

Thank You

She's always extremely helpful

Best customer service people I have ever had to deal with

I am so pleased with the professionalism Jillian shows when I’m in Sutton Ford. She’s is so helpful and care about the customers. She is a true asset to Sutton Ford.

Thank you Melissa and Eric again for making me a satisfied customer once again! Joanne A

Melissa Lebran was a super servicewomen she handled my vehicle with a professional matter. I am very pleased with the outstanding service I received. Thank you.

Great service as usual. Never had a problem.

I was not very happy that I had to wait a month and a half for a recall part that was sitting in the parts department most of the time I was waiting. No one bothered to call me. I was very happy the way I was treated when I did service with The Quick Lane woman. She was very helpful and kind.

Employee Erik had a BAD crappy care-less ATTITUDE like he could CARELESS about the customers truck issues. I dealt w/him several months back when I had my prior F150Lariat truck towed to Sutton. I specifically asked HIM SHOULD I check in 1st or should I have tow truck driver drop my truck 1st. He told me drop truck then check in. After I dropped truck off tow truck & attempted to check in he then told me we cant even look at your truck for a week & a half. Common sense & good customer service would have told me that upfront. i had to call another tow truck to have it towed to another Ford dealer who fixed it the same day. Tuesday his ATTITUDE was just as BAD. I asked him to show me how to dim my dashboard lights to OFF a SIMPLE 2 minute task while he was checking me in, he told me 2 times w/an ATTITUDE another dealer was paid to show me that & he never bothered to show me how to resolve the issue. I replied well this is a Ford dealer as well. He also told me if I was coming there for service I shoulda bought the truck from SUTTON,WOW!!! NOT KNOWING HE & HIS BAD ATTITUDE WAS THE MAIN REASON I DIDNT BUY MY NEW TRUCK FROM SUTTON FORD 1 mile away from my home. While checking me in he tried to give his own DIAGNOSIS of why my truck was leaking telling me I hadnt driven it enough (1500 MILES) instead of letting the technicians look into & fix the issue. When my truck was ready he told me cashier would have my paperwork but he never gave it to them & they couldnt find it. so I had to make yet another trip back to the Ford dealer to get my diagnosis & repair paperwork. BRAND NEW TOP OF THE LINE F150 LARIAT IS STILL BLOWING COLD AIR ON MY LEFT FOOT INSTEAD OF HEAT. PROBLEM WAS NOT FIXED. I HOPE ERIK DOESNT TREAT MOST OF YOUR CUSTOMERS LIKE ME BECAUSE HE & HIS BAD CARELESS ATITUDE IS RUINING YOUR BUSINESS. I'D RATHER GO TO ANOTHER DEALER THAN DEAL W/HIS BAD ATTITUDE AT CHECKIN. BTW JILLIAN IN QUICK LANE IS A COMPLIMENT TO YOUR BUSINESS a few weeks ago SHE TOOK A FEW MINUTES OUT OF HER DAY TO SHOW ME HOW TO WORK & RESOLVE A FEW ISSUES W/MY NEW TRUCK, & SHE DID IT W/A POSITIVE PROFESSIONAL ATITUDE. TUESDAY SHE EVEN ORDERED ME A LYFT DRIVER to get home while erik did nothing after I told him I needed a shuttle. 1 hour later I was still sitting in lobby waiting on the calshuttle. ASK YOURSELF AS A DEALER WHY WOULD A LONG TIME F150 OWNER/CUSTOMER WHO LIVES RIGHT AROUND THE CORNER FROM SUTTON FORD BE DRIVING ALL THE WAY TO MIDLOTHIAN FOR SERVICE OR A NEW F150 TRUCK?? THE ANSWER IS EASY, BAD ATTITUDE ERIK!!!

You known this my third lincoln with Sutton. This is the most work I have every had on my car. Very happy with Jillian facilitate every thing that needed to be done in a timely fashion. For now she is a new car. Thank you

Jessica is always nice and treats me as family. I wouldn’t tho anywhere else to service my Ford vehicle.

Great service. With good people.

Jillian is beautiful! Empathetic and friendly. The motions of car trouble are very trying for me, and Jillian created as seamless a motion as possible and turned what i consider a lion into a mere fly! 1000 thumbs up!!!