The service department at Sutton Ford has always given excellent service I have no complaints timing was great the service was great
1/13/2021
Bradley C. VERIFIED CUSTOMER
I appreciate that he took the time to explain what was wrong and showed me the bad parts
1/13/2021
James T. VERIFIED CUSTOMER
Every thing was ok
1/13/2021
Raymond K. VERIFIED CUSTOMER
Melissa's great it was my first time having her write up my service problem seeing that my service writer I always went to at Sutton Ford isn't there anymore. I know Melissa has been there a long time also, so for now I will continue to contact Melissa LeBran for my service needs.
1/13/2021
Gloria F. VERIFIED CUSTOMER
Great customer service
1/13/2021
Michael N. VERIFIED CUSTOMER
She is very helpful and knowledgeable on questions about servicing my car, as well as very courteous ...Thank You
1/13/2021
James S. VERIFIED CUSTOMER
Excellent experience, service requested was completed
1/13/2021
Angelica T. VERIFIED CUSTOMER
Thanks.
1/13/2021
Latasikeas L. VERIFIED CUSTOMER
She provides excellent service as always!
1/12/2021
Linda W. VERIFIED CUSTOMER
Yes, I will fill out a survey. Jessica was very pleasant and helpful. Instead of seating and waiting for my car. She arrange for me a ride home and calls me when my car was done. Arrange for me to get back to Sutton Ford to pick up my car after the oil change.
1/12/2021
Kimberly S. VERIFIED CUSTOMER
I was completely satisfied the service from Stephanie. She was authentic in her actions, great communication and very professional. She made sure I was happy and in spite of my vehicle's issue not being taken care of after being told it was ready, I still left Ford feeling satisfied due to Stephanie's customer service.
1/12/2021
George M. VERIFIED CUSTOMER
Melissa was great,I'll be glad to complete a survey
1/12/2021
Marisa S. VERIFIED CUSTOMER
Jamie is always polite, friendly and knowledgeable! Always service our families vehicles here!
1/11/2021
Michael M. VERIFIED CUSTOMER
Jillian is consistently pleasant...professional.....knowledgeable and kind to all who approach the desk.
1/11/2021
Diana P. VERIFIED CUSTOMER
Satisfied customer
1/11/2021
James F. VERIFIED CUSTOMER
Always Receive excellent service. Mayor Ford
1/11/2021
Richard S. VERIFIED CUSTOMER
Great service as always
1/10/2021
Reginald W. VERIFIED CUSTOMER
Jillian is great at her job!!! Excellent every time.
1/10/2021
Helene S. VERIFIED CUSTOMER
My only concern is that you didn’t have in place any preventative measures, other than the chairs being spaced, to address COVID 19. There were no hand sanitizers visible, when customers left chairs were not wiped down, I did not see my car wiped down before being given to me , and I saw 2 employees enter unmasked. I understand as a first come first serve basis it may be difficult to address all the issues to keep your customers but I would be concerned coming in again under the present circumstances.