I am furious with Sutton Ford service department because I set my appointment up weeks ago and got friendly reminders via text and emails all week. After securing a ride, and getting to the service department 15 minutes early, the rep goes in the back and come back to inform me the shop doesn’t have the part for the recall. In a well managed shop, the parts should have been secured for every customer that had an appointment ahead of time.
8/18/2021
Paul S. VERIFIED CUSTOMER
Always professional and courteous
8/18/2021
Andy J. VERIFIED CUSTOMER
Very respectful and professional best writer bands down
8/18/2021
Maple B. VERIFIED CUSTOMER
Stephanie was great, friendly, knowledgeable. The one thing I missed was a car wash , maybe you don’t do that . But everything else was good
8/18/2021
Donald B. VERIFIED CUSTOMER
The truck looks brand new again thank you
8/18/2021
Ronald A. VERIFIED CUSTOMER
Great service
8/18/2021
Frank D. VERIFIED CUSTOMER
Thanks
8/17/2021
Samuel L. VERIFIED CUSTOMER
Excellent job and interaction with a variety of clients. Noticed her ability to anticipate concerns while allowing clients to share their thoughts and concerns. Well done!
8/17/2021
James B. VERIFIED CUSTOMER
She was friendly and courteous.
8/17/2021
Esther L. VERIFIED CUSTOMER
Excellent service. Very friendly.
8/17/2021
Edward W. VERIFIED CUSTOMER
Jaime was friendly and professional as always. He takes care of every detail.
8/16/2021
Kevin C. VERIFIED CUSTOMER
Good Job ????????
8/16/2021
Ricky W. VERIFIED CUSTOMER
We love working with Jillian. She is very pleasant to work with and always make sure everything is done to our satisfaction.
8/15/2021
Kinnie B. VERIFIED CUSTOMER
Jessica ALWAYS has great customer service. She always makes customers feel welcomed.The service prep team is excellent too . They are very knowledgeable about what services need to get done to your vehicle. Overall great job and over the top customer service!
8/15/2021
Maurice K. VERIFIED CUSTOMER
She exhibites considerable professionalism and respect every time I visit for service.
8/15/2021
Christi P. VERIFIED CUSTOMER
Melissa is always quick to respond and keep us updated on our car service. She is friendly and professional.
8/15/2021
Jennifer S. VERIFIED CUSTOMER
Excellent service, very helpful.
8/14/2021
Valerie W. VERIFIED CUSTOMER
There is always a warm welcome when you walk in the door.
So I appreciate you fir servicing my car
Thanks
8/14/2021
Antoinette B. VERIFIED CUSTOMER
The staff were very helpful.
8/14/2021
Tracy W. VERIFIED CUSTOMER
Always great service from every member of your team!