Thank you for the excellent welcome and the quick service.
1/15/2026
David N. VERIFIED CUSTOMER
He really went above and beyond
1/15/2026
Adrien T. VERIFIED CUSTOMER
None
1/14/2026
Kimberly B. VERIFIED CUSTOMER
Thank you for the excellent service at Ford Quick Lane. I was getting an oil change on January 10, 2026.
Mr. Jason Dunkin Scott informed me that it was time to have my car filter replaced. I appreciate
Mr. Dunkin Scott for being very thorough. Thank you for the excellent service.
Sincerely,
Kimberly A. Bell
****-****-xxxx
1/14/2026
Acy S. VERIFIED CUSTOMER
Excellent
1/14/2026
Neal S. VERIFIED CUSTOMER
Jason was polite, explained everything. Good job
1/14/2026
Charles H. VERIFIED CUSTOMER
Very good service my service Representative Jillian Stanford was very good knows her job and does it very well ????
1/14/2026
Tahir W. VERIFIED CUSTOMER
Very disappointed in my vist. Not only did I not get want i needed. When speaking to my service person he forget to mention a vital reason I came in. I told him there was something wrong with my acceleration and that it was a burning smell. Turns out all they heard was my car had a burning smell. So not only did I not find out the problem, I paid $200 for no reason. They Told me something that I already knew. Then when I brought up what was the issue with the acceleration they said all they had in the notes was the burning smell and in order to look for the acceleration problem that would be another $200. On top of that nothing else was checked, I have had two diagnostic tests at a differnt mechanic and not only did they check the issue I explained they check the entire car for way less that $200. This was my first time coming to Sutton and it will be my VERY Last time. This was an ultimate waste of time and money.
1/14/2026
Chante B. VERIFIED CUSTOMER
Great customer service!
1/14/2026
Alise B. VERIFIED CUSTOMER
Excellent service. Timely. He was cheerful and reassuring.
1/14/2026
Millers Ready. VERIFIED CUSTOMER
They were great!
1/14/2026
Wendell S. VERIFIED CUSTOMER
Just wish it was faster
1/13/2026
Janet N. VERIFIED CUSTOMER
Very attentive and helpful when I arrived and they gave me a ride home so I didn't have to wait in the dealership.
1/13/2026
Lisa D. VERIFIED CUSTOMER
I was satisfied with the work completed and the customer service experience was great.
1/13/2026
Cristobal C. VERIFIED CUSTOMER
Gloria is the best. Employe do you have.
1/11/2026
Brenda F. VERIFIED CUSTOMER
Gloria was very excellent with the customer service she provided. She answered all my questions and was very knowledgeable even with my 2012 Lincoln MKZ which is an excellent condition. I keep it that way by going to Sutton Ford and keep up with my regular scheduled maintenance. There was a small problem with the person who serviced my car by putting the maximum allowed air in my tires. It was a rough ride home. He read the tire wall wrong and put the maximum a 40 lbs. Which he thought was the regular inflation required. I put between 36 and 38 for a comfortable ride. No worries it was a human error. Gloria did inform him about that which I am sure he will gain wisdom from his error and I appreciate his work.
1/11/2026
Tina H. VERIFIED CUSTOMER
Great each every time
1/10/2026
Sharon Q. VERIFIED CUSTOMER
Timothy understood my service situation and had the technician ride with me.So I can't explain what my issue was to him.