That Auto Butler service was done quicker than I expected. Normally it's 3 to 5 hours today it's was less than an hour.
12/27/2025
Kenneth V. VERIFIED CUSTOMER
N A
12/27/2025
Michael J. VERIFIED CUSTOMER
The service Gloria provided was exceptional. Excellent from the moment I walked in to my service was complete. I was highly pleased and satisfied. She was kind considerate and professional. It was customer service at its best. Because of her amazing service I would give Sutton Ford the highest rating.
12/27/2025
Kenyetta H. VERIFIED CUSTOMER
Melissa is awesome! She not only got the recall problems fixed with my vehicle, she had it cleaned and washed for me. I noticed soon after driving off the lot there was another issue that was not addressed. Melissa apologized for the inconvenience and needed to keep my vehicle overnight to fix the problem since it was at the end of the day. When she called me the next morning, she was so apologetic and offered to have my vehicle delivered to me once they fixed the issue. While I knew her intentions were pure, I felt more comfortable being picked up instead. When I arrived, she was happy to report that everything was running smoothly with my vehicle and had it cleaned again. She also fixed the issue free of charge to the inconvenience of keeping my vehicle all day and overnight. I went in expecting to fight and argue with whoever and Melissa killed all of that with her kindness and understanding of my needs. She's a great person.
12/24/2025
Deloris S. VERIFIED CUSTOMER
jason is an excellent service associate if he hasn’t, he should get some type of bonus this year he serviced me the entire year and his service was always excellent. He’s well knowledge he explains everything to you. he is a gentleman at all times I’ll let you know how long it’s gonna take your car to get serviced . he is a keeper.
12/24/2025
Nuburg Group. VERIFIED CUSTOMER
Great customer service! Thank you Jillian!
12/24/2025
John S. VERIFIED CUSTOMER
It took four hours to do an oil change and replace the lo jack cord as far as I’m concerned unacceptable and my son called while I was there waiting and spoke with the general manager he told my son that he would get in contact with me while I was there, but I never saw him. We were also looking for a trading quote, but I’m sure I will never go to Sutton Ford again.
12/24/2025
Ranier B. VERIFIED CUSTOMER
The customer service met my expectations. He did everything to explain & simplify the entire process.
12/24/2025
Mark J. VERIFIED CUSTOMER
Awesome service!
12/23/2025
George B. VERIFIED CUSTOMER
jason is always on point
12/23/2025
Annette M. VERIFIED CUSTOMER
Ok
12/23/2025
Russell S. VERIFIED CUSTOMER
Service writer did not include all my request on my service report. I need to take another day off to get my service request completed.
12/23/2025
Denetra H. VERIFIED CUSTOMER
Very courteous and prepared to take the Bronco for service.
12/23/2025
August C. VERIFIED CUSTOMER
I was completely satisfied Jason Dunkin Scott Jr was very professional he kept me updated about my vehicle please keep up the great work Thanks!!!
12/22/2025
Annette F. VERIFIED CUSTOMER
Great as always ????
12/21/2025
Williams L. VERIFIED CUSTOMER
Jason went above and beyond and I will always bring my fleet to Sutton!
12/20/2025
Riccardo C. VERIFIED CUSTOMER
Gloria did a great job.
12/20/2025
William W. VERIFIED CUSTOMER
Jason did an excellent job in showing concern for me, the customer when I had to leave my car unexpectedly overnight because their tire mounting machine needed a part. He was kind and businesslike which meant a lot to me. He represented the Quick lane well.