Jennifer was excellent and I was very happy with everything she helped me with. Thanks
1/14/2020
Glenn T. VERIFIED CUSTOMER
Robin was very professional and kept me updated as to my car service status. I would highly recommend him .
1/14/2020
Arthur B. VERIFIED CUSTOMER
Very professional and accurate regarding timeliness of work to be performed.
1/14/2020
IRIS A. VERIFIED CUSTOMER
Mr. Beau Ly is patient and very helpful with us. He went above beyond as a service advisor by connecting my cellphone to the car’s Bluetooth system. Also, Beau advised my husband and I relative to the different types of LEXUS SUVs as we are contemplating of changing vehicle. He totally knows the LEXUS vehicles.There are other LEXUS dealerships closer to our residence but advisors like Beau, keeps us coming back to Longo. Thank you and keep it up!
1/14/2020
Cindy N. VERIFIED CUSTOMER
Don't tell me my car is ready when it still has to be washed, and I have to wait 30 minutes after I'm told it's ready. It's not ready until I'm able to drive away in it.
1/14/2020
Luis R. VERIFIED CUSTOMER
I was completely satisfied with the service department as a whole. Mr.Anaya was very professional and courteous throughout the service experience.
Thank you.
1/14/2020
MARISELA T. VERIFIED CUSTOMER
Excellent Service!
1/14/2020
KIM T. VERIFIED CUSTOMER
Man keep up a good job please ensure costumer happy to return back thank again to take care my care
1/14/2020
Sue G. VERIFIED CUSTOMER
I really enjoy Longo and my trip there from Long Beach. Your service rep Frank has been wonderful to me the past year. I really feel like he is taking care of my car and what I need to keep my car in tip top shape. Thank you to a wonderful team!
1/14/2020
ANN K. VERIFIED CUSTOMER
Efficient... I felt good about the service experience.
1/14/2020
GRACE C. VERIFIED CUSTOMER
Excellent service! Thank you????????????
1/14/2020
Mike M. VERIFIED CUSTOMER
Great service today
1/14/2020
Karen P. VERIFIED CUSTOMER
He was able to answer all our questions
Very accomodating
Very helpful
1/14/2020
Emily G. VERIFIED CUSTOMER
Daniel was an absolute professional. Courteous and committed, Daniel went above and beyond to ensure that all my needs were met. From patiently answering my many questions to remembering my name days later, Daniel made sure I felt like a priority. I will be returning because of his excellent service.
1/14/2020
MICHAEL C. VERIFIED CUSTOMER
Rene was very helpful and kind. I appreciate the car wash. However, I am upset about the car wash that was not done right. Since my car was black, i can see spots of dirt and scratches on some part of my car body. Other than that I am satisfied with the service. Thanks!
1/13/2020
Lori K. VERIFIED CUSTOMER
This I was my first interaction with Taylor and we connect so well. She was professional, considerate and genuine. She kept me informed of status on my vehicle and quickly responded to my questions. Ever since my last service advisor left, I haven’t been able to really feel connected with anyone until Taylor. Thank you for all your help!
1/13/2020
In M. VERIFIED CUSTOMER
It’s always excellent been your customer for 29 years
1/13/2020
ALBERT V. VERIFIED CUSTOMER
Very good service
1/13/2020
Kendall M. VERIFIED CUSTOMER
Man Wong and his team completed the repairs on my SUV. I'm very satisfied with the service from his team.