Longo Lexus Auto Repair Service

Frank was very attentive to my vehicle service. He had a vehicle ready upon my arrival and kept me informed of the progress along with recommendations.

Frank was very attentive to my vehicle service. He had a vehicle ready upon my arrival and kept me informed of the progress along with recommendations.

The best service experience I’ve ever had at a dealer. Top notch!

Man Wong provides excellent, professional and attentive service. Man, is by far the best consultant that I have ever dealt with at your dealership. My wife and I both have Lexus auto’s and Man has by far provided the best service. Not only is Man very knowledgeable but he is very courteous and respectful and that is much appreciated by our family! Please see that Man is recognized for his special ways and wonderful service. Thank you, the Kimura family.

Good work and service as always

Hi there I would like to say that I was very satisfied with the service everyone was very nice and did an amazing job also I would like do say that Edgar Anzaldo was very polite and very helpful he help me out with everything I would definitely go back thank you so much

Started off fine. Lexus man came to p/u my car in Redondo Beach; however, he arrived w/ a loaner car, which I had canceled several days earlier. My choices were to have him take the loaner back to El Monte & resched the service, or take the loaner & keep it at my house so he could flatbed my car to El Monte. I had to go thru the free "rental" process, presenting license, proof of ins, & credit card, so I could store an unneeded car at my home. That all began on Wednesday. The car was in for a safety recall & its 2 yr service. My car was to be returned on Friday morning @ 8 am. Right about 8:00, I got a call to ask if I had been advsd that the delivery had been canceled. Jim Palmer was off until Tues. Finally spoke w/ Mr Wong who checked into the situation and thought that he could get the car delivered in the afternoon. He called back to confirm that the part had been obtained and ultimately the car was returned to me about 3 pm on Friday. On Saturday, my husband saw a charge to our credit card for $8.25, pending, for gas. I called Longo to see what was going on and had the charge removed. The free loaner was in my garage the entire time it was at my house, only being backed out when the flatbed driver was on his way w/ my car. While all of this was going on, I received no less than 12 text messages, few of which had any real information. This was not a good experience with Longo Lexus. - Carol M

Jennifer and her coworker are very professional I’m very happy with the results the only thing that your company needs to be better is with the car wash they need to be more professional the Carwash never been nice thank you for your service

Great job

Service is good..But the loan car is dirty , inside and outside.

A big thank you & great team work to the following: 1.Chris McCarty. 2. Clem Cisneros. 3. Jim Palmer.

Very quick and efficient!

excellent service rep; kept me updated with my service; notified me as soon as it was ready a sure asset to your conpsny

Jim Palmer is excellent and awesome. Overall his service and friendly attitude toward is wonderful and great. I would give him a 10+ on the rating from 1 to 10, 1 being the lowest, without hesitation. I always come back to jim Palmer every time my gs 350 need service. Longo lexus is lucky to have Jim Palmer on the team. Great job.

Services have been great, but I do not like to answer more survey!

Concierge service was excellent and helpful to me during this pandemic.

James Palmer was WONDERFUL AND EXTREMELY HELPFUL

Jennifer was great. Overall great customer service. She communicated very well with updates about my vehicle.

Beau was very personable and asked how I was doing. I am hurting financially but he helped out in his capacity and made this maintenance service seem more of a personal relationship. Thanks for always being so nice and treating me like a friend rather than another customer!

Not pleased. Purchase a car there 8 months ago. The problem still exists