Car wasn't thoroughly washed (tires). Edgar was very nice. The only reason I will not return to this longo is because of the RUDE RECEPTIONIST GIRL (05/26/20 4PM) in the front.
5/28/2020
Christina O. VERIFIED CUSTOMER
Thanks
5/28/2020
Linda J. VERIFIED CUSTOMER
Mr. Saldana was very helpful. Thank you Longo Lexus.
5/28/2020
Nancy M. VERIFIED CUSTOMER
Kelly has been my go-to service advisor for several years. He always ensures that my car is serviced promptly and that all issues, if any, are addressed and completed to my satisfaction. Because of COVID-19, I missed the person-to-person contact due to my using the concierge service, which is a wonderful benefit. I was expecting a final follow-up call from Kelly to let me know that the car was ready.
5/28/2020
KEVIN N. VERIFIED CUSTOMER
She was great! She even got my car for me so I didn’t have to wait.
5/28/2020
KHAN M. VERIFIED CUSTOMER
He was nice
5/28/2020
Richard V. VERIFIED CUSTOMER
I took my 2019 RC 350 in because i keep getting a message saying my blind spot monitor is disabled. All the said is there reset all error took a quick test drive and were unable to see the issue. I said it occurs about 15-25 minutes into the drive. I drive the car the very next day and the issue reappears. I sent the service advisor a message at 4pm saying I’ll bring it in now since the problem is occurring only to find out as I’m within 5 minutes of Longo that they are already closed.
No suggestion on the next steps.
Very frustrating.
Finally he said to bring it in so they can keep it for a couple days drive it around to try to replicate the problem. I had pictures and a video showing whats on the display. Seems like there should be a call into Lexus support if no one has seen this issue before.
I was way too longo at 4:00pm today while the problem was going on!!
Then found out as I am 5 minutes away you are already closed.
5/28/2020
Guy M. VERIFIED CUSTOMER
He was quick and easy to deal with. Very professional.
5/28/2020
Ericka A. VERIFIED CUSTOMER
Edgar is great! He is the reason I’ll be going back there, I normally go to Lexus of Glendale.
5/28/2020
May M. VERIFIED CUSTOMER
Excellent
5/28/2020
Everline W. VERIFIED CUSTOMER
Edgar is warm, professional and patient. Pleasure working with him.
5/28/2020
Ronnie K. VERIFIED CUSTOMER
great job
5/28/2020
Elizabeth G. VERIFIED CUSTOMER
It is so nice to know that Kelly Yang will always resolve any issue with my car. Thank you
5/28/2020
Tawny H. VERIFIED CUSTOMER
Thank you.
5/28/2020
Bryant C. VERIFIED CUSTOMER
All the Longo team I interacted with were great!
5/27/2020
Cesar A. VERIFIED CUSTOMER
Surprised that you guys are very busy, following the guidelines like face mask 6 feet distancing. Got a loaner so I don’t have to wait . James texted and called me that my car is ready. Also paid on line, that’s also a cool feature.
5/27/2020
Derek C. VERIFIED CUSTOMER
Jim is simply the best! He took care of my problems and even went beyond exception and took care of repalcing worn out panels under warranty! Couldn’t be happier with his service.