Kelly Yang was very helpful. I will definitely use Longo Lexus again in the future
8/27/2020
Sam L. VERIFIED CUSTOMER
Thanks for taking care of my car Longo Lexus!!
8/27/2020
Ross K. VERIFIED CUSTOMER
Edgar does a fine job and is very professional. He is courteous and makes me feel good about dealing with Longo Lexus. I was very happy with Jennifer before him and the transition was seamless. He does a fine job. Thank you very much
8/27/2020
Emmanuel S. VERIFIED CUSTOMER
Industrious.
8/27/2020
Wendy K. VERIFIED CUSTOMER
Robin is great !
8/27/2020
Woo K. VERIFIED CUSTOMER
Francis did a great job to take care of my gx 460. I will always come back next time. Absolutely the best Lexus man!!!
8/27/2020
Joanna L. VERIFIED CUSTOMER
John is excellent.
8/27/2020
Jenifer B. VERIFIED CUSTOMER
Great service!
8/27/2020
Manuel W. VERIFIED CUSTOMER
He explained clearly my questions.
8/26/2020
James F. VERIFIED CUSTOMER
Professional
8/26/2020
Nicholas T. VERIFIED CUSTOMER
Service was fine. I wasn’t too happy to return to you to have a program done that was supposed to be done when I originally get my vehicle. Not too impressed with leaving two calls to. TJ the tech yesterday and not getting a return call. Had to call back about noon today. Zac
8/26/2020
Carmen R. VERIFIED CUSTOMER
Man wong was, as always, helpful and caring. He is an outstanding young man which underlines the outstanding service I always receive from your Lexus dealership. Thank you. Also, Wendy the pick up driver was delightful and excellent handling my car
Thank you to all at Lexus.
8/26/2020
Jason C. VERIFIED CUSTOMER
Very professional service
8/26/2020
Jonathan H. VERIFIED CUSTOMER
While this is the first time that I've visited Longo Lexus' service department, I want to express my gratitude and appreciation to Jennifer for her outstanding service. I was in and out of the dealership within 30 minutes; and had my claim approved by the warranty within three hours. That's fast!
The 2019 GSF is my fifth Lexus. I've been to multiple Lexus dealerships in the past and Jennifer is by far the most efficient and helpful SA I've encountered.
I look forward to returning to Longo Lexus for my future needs.
8/26/2020
Jonathan V. VERIFIED CUSTOMER
Good and quick service!
8/26/2020
Michael R. VERIFIED CUSTOMER
I’ve had Frank as my service advisor for mane years. He’s always done a great job for me and speaks very highly of Longo Service.
8/26/2020
Angelica H. VERIFIED CUSTOMER
Very satisfied with the service and the re-fill of has was a plus!! Thank you so much.
8/26/2020
JAMIE W. VERIFIED CUSTOMER
My service representative was wonderful. I have nothing but nice things to say about him. I am on my 4th Lexus and have had all of them serviced at Longo. My problem was the time it took me to get the loaner car. I have almost always gotten a loaner car and have never experienced the problems that I had yesterday. It took me longer than an hour to just get the car. At one point I asked them to return my car that was in for service just so I could get out of there. It was a very frustrating experience. Call me if you want further information.
8/26/2020
Victor L. VERIFIED CUSTOMER
Excellent
8/26/2020
Delmy B. VERIFIED CUSTOMER
Overall it was a good experience. It did seem that service charge for a simple oil change increased in price. But I did like that your agent was on top of it and knew about the oil change special, I appreciated that.