Yes I felt sure my car was being taken care of properly because of the confidence Mr Man Wong provides every time. That means a great deal to me.
12/8/2020
Hanh L. VERIFIED CUSTOMER
Mr. James Palmer is very helpful and explained every details. definitely come back to him
12/8/2020
Kathleen Y. VERIFIED CUSTOMER
Overall surface is good. Only recommendation is to cut down on wait time to see an advisor trot service or rental as well as pick up my car at the end.
12/8/2020
JENNIFER B. VERIFIED CUSTOMER
Very efficient.
12/8/2020
Carmen P. VERIFIED CUSTOMER
Efficient and helpful
12/7/2020
Ty C. VERIFIED CUSTOMER
Everything went well. I appreciate the steps Longo has taken to keep us safe at this time. Frank was great in explaining and keeping in touch
12/7/2020
Mary Grace. VERIFIED CUSTOMER
Great and excellent service by Rodolfo ayala
12/7/2020
Jack F. VERIFIED CUSTOMER
Jim is great but loaner car desk a mess with long waits. I understand how difficult it is with the pandemic but wasted 2 hours.
12/6/2020
Jason D. VERIFIED CUSTOMER
Jennifer’s a cool cat. Made my experience pretty chill.
12/6/2020
Pat T. VERIFIED CUSTOMER
Mr. Palmer was very professional and communicative on the status of our vehicle. When he realized my ability to get our car was delayed in my getting someone to take me to pick it up. He arranged for an Uber driver to come get me. And the experience with the Uber driver was very positive. Appreciate Mr. Palmer’s extra effort and sensitivity to my situation.
12/6/2020
ROGER E. VERIFIED CUSTOMER
Auto was ready 1 he prior than I expected. Edgar was very informative and not pushy.
12/6/2020
Ester C. VERIFIED CUSTOMER
Thank you!
12/6/2020
Ester C. VERIFIED CUSTOMER
Thank you!
12/6/2020
Ting S. VERIFIED CUSTOMER
Brought my car in because the tire pressure light is on but ended up did not even get a diagnosis of what happened after spending the initial $175 diagnosis fee. I was suggested to pay additional $525 for the reason of "more diagnosis time needed". It's a bit struggle and made no sense to me because it essentially costs $700 for diagnosis of the tire pressure light problem? I have a problem with that. The service rep is cordial and polite, and he explained to me the $525 will go towards the repair. And the problem is likely be the rodent or something. I have no knowledge but he could not help me further.I think the service system is wrong. Too costly to get a not so serious problem fixed... I am sorry. I shared my experience with friend/family and they all have the similar feeling as mine.
12/6/2020
Ysaura R. VERIFIED CUSTOMER
Nice attention from Man Wong and very helpful
12/6/2020
KEVIN C. VERIFIED CUSTOMER
Great service and Robin is always a pleasure to work with and the most professional.
12/6/2020
Edwin L. VERIFIED CUSTOMER
Great guy!
12/6/2020
Mercy S. VERIFIED CUSTOMER
Service adviser like Edgar Anzaldo is what really **** back at Longo for service despite services are more expensive than other dealers. He makes you feel and treat like a family not just like a Longo client that is good for business.